Job Summary:
Serves as part of a consultant team to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive successful initiatives and projects within clinical settings within a technical area or workstream. Provides insight and supports the development and implementation of clinical initiatives, systems, and/or processes to a desired future state. Supports clinical or care delivery strategy and organizational alignment and prioritization of clinical initiatives by evaluating performance metrics.
Essential Responsibilities:
• Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. • Listens to, addresses, and seeks performance feedback. • Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. • Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. • Assesses and responds to the needs of others to support a business outcome.
Completing Work Assignments:
Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.
Serving as a Consultant:
Serves as part of a consultant team under the guidance of more senior team members to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive successful initiatives and projects within care delivery or clinical settings within a technical area or workstream by identifying and ensuring representation and inclusion of appropriate stakeholders and team members; building rapport and partnerships with stakeholder teams, third party vendors, and management to produce results that are outcome driven; working with stakeholders to develop goals and set the prioritization of deliverables; communicating tough issues to stakeholders while maintaining an independent perspective; and preparing written materials and presentations for management and other key clients.
Developing Requirements:
Develops requirements for clinical, process, or system solutions within assigned technical area(s) by working with stakeholders and cross-functional teams as appropriate; leveraging requirements gathering methodologies to identify clinical, functional, and non-functional requirements; and assisting in the development and documentation of case studies to assess the costs, benefits, and ROI of proposed solutions.
Providing Insight and Support:
Provides insight and supports the development and implementation of clinical initiatives, systems, and/or processes to a desired future state by maintaining a working understanding of how current processes impact clinical operations across one or more technical areas; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.
Supporting Clinical Strategy:
Supports clinical or care delivery strategy and organizational alignment and prioritization of clinical initiatives by evaluating performance metrics, standards, and methods to establish success; working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; and executing assigned initiatives to ensure delivery of measurable results and alignment with strategic objectives.
Advocating for Continuous Learning:
Serves as an advocate of continuous learning and professional development by building a working knowledge of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; supporting the ongoing enhancement and innovation of clinical consulting practices, standards, and methods across KP; and serving as an advocate to ensure continuous learning and improvement is championed as a people strategy.
Managing Projects:
Manages projects or project components under the guidance of team members by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plan; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or clinical initiative risks, issues, and trigger events; and resolving or escalating risks or issues as appropriate.
Participating in Change Management:
Participates in change management activities associated with care delivery or clinical initiatives by engaging stakeholders to obtain support and buy in for changes; using appropriate change management methods and approaches; and ensuring stakeholders understand intent and purpose, and support a culture of change.
Performing Data Analysis:
Performs data analyses to support care delivery or clinical initiatives by using appropriate data analysis tools and approach to assess performance; deploying suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); and conducting analyses and performing experimental tests to evaluate the effectiveness of clinical solutions.
Supporting Compliance:
Supports compliance of work activities by adhering to KP, departmental, and/or clinical policies and procedures.