Clinical Care Coordinator-BH LIP
Location: Norwalk, CT, United States
Salary Range: $33.21 - $61.68
Work Type: Full-Time
Standard Hours: 40 FTE
Exempt: Yes
Work Schedule: Day, 8-4
Date Posted: February 13, 2026
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See Whats Possible in Our System of Care
Nuvance Health extends from New Yorks Hudson Valley to western Connecticut. Our team of more than 15,000 caregivers delivers compassionate care through seven community hospitals, primary care and specialty practice locations, outpatient settings, home care services, and telehealth visits. With strong hearts and open minds, were pushing past boundaries and challenging the expected all in the name of possibility. As we journey forward, were guided by our values: personal, imaginative, agile, and connected. Our curiosity is opening new pathways and creating new advancements in healthcare for all.
About Norwalk Hospital
Norwalk Hospital is a 366-bed academic and community medical center serving Fairfield County, Connecticut, and the surrounding New York Metro area. We are a Level II Trauma Center and Joint Replacement Center of Excellence, and we provide advanced cancer, heart, and neuroscience care. Our accolades include:
About Nuvance Health
At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected, and supported. Together, we are a team of 15,000 strong hearts and open minds. If you share our values of connected, personal, agile, and imaginative, we invite you to discover whats possible for you and your career.
Job Summary
Performs crisis assessments and formulates continuity of care and discharge transition plans in collaboration with patient, family, and multidisciplinary healthcare team. Provides ongoing assessment, monitoring, and evaluation to meet the individual needs of patients. Assists in resource management through facilitation of care and participation in program planning. Provides education to patients, families, regarding coverage, care options, and community resources.
Responsibilities
Social Work Clinical Care Coordinators provide clinical social work assessment and interventions, including counseling, bereavement, and crisis intervention, as well as assessment and intervention in cases involving complex family-patient dynamics.
Coordinates multiple aspects of care to all appropriate patients to ensure the patient progresses through the course of treatment and/or hospitalization. Makes the transition to the next level of care with the services required to promote high-quality outcomes.
Assists in the development of the patients plan of care and ensures the plan is implemented timely. Discusses with the healthcare team identified delays while providing direction, assistance, and support in developing strategies and interventions to move patient through the continuum of care.
Assesses patients clinical readiness for transition in collaboration with the healthcare team and identifies available hospital and community resources based on the patients clinical needs. Initiates paperwork for timely transfer of information to the community providers.
Maintains effective relationships and a positive outlook when interfacing with other departments, multidisciplinary healthcare team, as well as patients, families, and community providers.
Acts as an intermediary between patients, physicians, and community, providing advocacy, accurate healthcare information, potential referral services, and proper treatment plans. Initiates and coordinates patient care conferences as required.
Reviews all admissions and continued stays for assigned group of patients to determine certification to the assigned level of care utilizing standardized criteria to achieve optimal outcomes and reimbursements.
Provides timely clinical information to the commercial insurers. Coordinates direct communication between MDs and insurers to proactively avoid denials.
Identifies variances, avoidable days, readmission, and LOS issues and works with department leadership and the healthcare team to develop changes in process to improve outcomes.
Collaborates with other members of care coordination to communicate changes in level of care as well as other pertinent information required for an optimal transition plan.
Provides education to patients, families, and the healthcare team.
Maintains confidentiality on relevant issues and information. Takes accountability for personal performance and goal achievement.
Collaborates effectively with team members, develops good relationships both inside and outside of the team. Constructively works through problems and issues without becoming defensive or antagonistic.
Contributes ideas and supports decisions made by the team and the organization. Always treats others with dignity and respect.
Identifies patient safety and quality issues and reports to appropriate individuals.
Uses high reliability principles to ensure patient safety and quality outcomes.
In accordance with all regulatory requirements, documents accurately, objectively, and timely in the patients plan of care and discharge disposition.
Fulfills all compliance responsibilities related to the position.
Requirements
Minimum Experience: 3-5 years
Preferred Experience:
Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team members base salary and/or rate, several factors may be considered, including location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity.
Equal Opportunity Employer
Nuvance Health is an equal opportunity employer. Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State, or Local law.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact 203-739-7330 for reasonable accommodation requests only. Please provide all information requested to ensure that you are considered for current or future opportunities.
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