Clinical Associate I

Our Mission
Formerly known as the Ellison Institute of Technology Los Angeles, the Ellison Medical Institute strives to spark innovation, leverage technology, and drive interdisciplinary, patient-centered research to continually enhance health, reimagine and redefine cancer care, and transform lives.

Established in 2016 as a medical research and development center, the Institute features innovation labs for artificial intelligence and molecular analytics and was among the first organizations to vertically integrate the interdisciplinary study and treatment of disease. We offer multifaceted programs, including a preventative medicine and cancer clinic, cross-disciplinary research laboratories, a health policy think-tank, and community outreach and educational programs.

Please visit emila.org for more details.

Job Summary
The Ellison Medical Institute is seeking a reliable and detailed-oriented front office administrator to join its Oncology and Preventative Health clinic. The Clinical Associate I is a key member of the clinic, serving as the primary point of contact for patients and visitors while supporting the clinic's commitment to exceptional, patient-centered care.

This role ensures efficient front-office operations by scheduling patient appointments, managing incoming communications, maintaining accurate medical records, and overseeing registration and insurance processes.

Reporting to the Clinic Manager, the Clinical Associate I contributes to operational excellence and a seamless patient experience that supports the Institute's broader mission of delivering high-quality, compassionate oncology and preventative medicine services.

Why Join Us:

• Mission-Driven Impact: Join a collaborative oncology and preventative medicine team where clinical care, research, and a broad range of other disciplines come together to continually enhance health, reimagine and redefine cancer care, and transform lives.
• Patient Experience: Help create a seamless, supportive experience for every patient who walks through our doors, serving as a trusted first point of contact in a multidisciplinary team committed to an integrated, patient-focused care.
• Data Management: Contribute to accurate collection, review, and tracking of clinical data and documentation

• Patient Access & Experience: Serve as the first point of contact from registration through discharge, ensuring a welcoming, professional, and seamless patient experience. Accurately collect, verify, and update demographic, insurance, benefits, and care team information to support proper registration, billing integrity, and continuity of care. Facilitate efficient check-in and check-out processes.
• Appointment & Infusion Scheduling: Coordinate and schedule patient appointments, including follow-up and infusion visits. Confirm upcoming appointments, maintain schedule accuracy, and support clinic flow to ensure timely access to care.
• Front Office Communications: Manage incoming calls via multi-line phone system, triage inquiries appropriately, route calls to clinical or administrative staff, and document messages accurately to ensure timely resolution and follow-up.
• Medical Records & Documentation Management: Maintain accurate and complete patient records within the Electronic Health Record (EHR) system. Obtain, upload, and organize clinical documentation to support care coordination.
• Correspondence & Document Processing: Process incoming faxes and electronic correspondence, ensuring timely review, accurate documentation, and appropriate distribution to care team members.
• Administrative & Operational Support: Provide administrative support to ensure efficient front-office operations and overall clinic workflow. Assist providers with internal and external meeting scheduling and preparation of related materials as needed.

• Required Education: High School Diploma / GED required; Associate's Degree preferred. Required Experience: A minimum of 6 months to 1 year of work experience is required, experience in a healthcare or customer service setting is preferred.
• Required Skills & Experience:
  • Strong verbal and written communication skills.
  • Excellent organizational skills and attention to detail for accurate maintenance of patient records and communications.
  • Proficiency in electronic health records (EHR) systems and office software, including Microsoft Office Suite, Outlook, and Adobe Acrobat.
  • Critical thinking and problem-solving skills.
  • Knowledge of and adherence to privacy regulations, including HIPAA.
  • Ability to maintain discretion and confidentiality.
  • Effective time management to handle multiple tasks and prioritize responsibilities.
  • Attention to compliance and regulatory requirements.
  • Patience and empathy in addressing patient inquiries and concerns.
  • Team collaboration and adaptability.

The Ellison Medical Institute is an equal opportunity employer. We believe that an inclusive, collaborative team environment is just as important to our mission as stethoscopes and microscopes. We strive to always provide employees a supportive atmosphere, so they feel confident taking creative risks toward innovation. The Ellison Medical Institute values emotional intelligence and communication with empathy and respect for others. We seek to build a diverse group of people who are curious, have a deep sense of responsibility, and the grit needed to achieve excellence.

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