Seeking a Clinical Assistant (CMA, LPN or RN) for a full-time position at Rural Health Groups Family and Womens Health medical clinic located in Roanoke Rapids, NC.
General Hours: Monday - Friday, 8 a.m. - 5 p.m.
Candidates must hold a current and valid Licensed Practical Nurse (LPN) or Registered Nurse (RN) license issued by the state of North Carolina, or must possess Medical Assistant (MA) Certification/Registration with documented hands-on clinical training. Please Note: Only applicants who have experience or training with medical office operations and OB/GYN healthcare will be considered.
OB-GYN Clinical Assistant General Medical
An OB-GYN clinical assistant performs several general medical duties. These include:
• Weighing patients • Taking a patients blood pressure and temperature • Collecting urine samples • Collecting blood for routine follow-up or preoperative testing • Preparing any necessary medical equipment and prepping the patient when an OB-GYN performs certain in-office medical procedures • Cleaning up the room, sterilizing medical equipment, and organizing the room for the next patient
When working with patients, the clinical assistant must have good oral and written communication skills to relay medical information and instructions.
Obstetrics
The clinical assistant will be responsible for assisting the doctor with providing prenatal care to patients in the form of:
• Providing educational resources • Answering any questions the patient has about the pregnancy process • Maintaining detailed medical records for each patient • Entering patient data into the electronic health record
Gynecological
Along with performing obstetrician duties, an OB-GYN clinical assistant also helps the provider with:
• Set-up of gynecological duties such as pelvic exams, pap smears, and breast exams • Inter-uterine birth control devices • Colposcopies • Biopsies • Providing information on family planning, birth control education material, etc.
Technical
Along with assisting with procedures, the clinical assistant provides technical assistance such as:
• Assisting providers with exams - handing swabs to doctor and putting them into the culture tubes • Holding slides for smears • Performing urinalysis, fingersticks for CLIA lab testing, phlebotomy • Medication reconciliation and injections • Patient education, prevention, and chronic disease management • Operating medical equipment such as ultrasound and X-ray machines used to diagnose conditions and perform routine checkups • Providing nursing services to patients and families in accordance with the scope of their practice by the governing board of the license or certification
Key Responsibilities
The following responsibilities are listed above under each category:
• Provide OB-GYN nurse services to female patients and newborns with illnesses • Obtain medical history of patients and communicate to the physician • Acts as an advocate for our patients with OB/GYN concerns • Provide patient education as appropriate • Provide OB-GYN nurse services to female patients and newborns with illnesses • Strong assessment skills to assist provider with answering calls for last-minute appointments, assessing for urgency of need, and scheduling patients appropriately • Navigation of the healthcare system with patients during the process of new diagnosis of OB/GYN-related conditions • Coordination of services between primary care and specialty care services and referrals • Coordination of scheduling for providers and specialized clinics, such as OB clinic, GYN procedures, Prenatal Groups, etc. • Coordination of physician-administered medical devices, requiring educational component for patients, required documents for tracking, and device inventory • Manages and helps to coordinate follow-up and tracking of abnormal pap smear and mammogram results
General Clerical
Under the general direction of the Practice Manager, Clinical Director, and the provider, the OB-GYN clinical assistant is responsible for the performance of clerical and administrative duties in the office, including:
• Admission and collection of data on patients • Assisting with appointment scheduling, referral, and treatment authorization processes • Working with the OB-GYN team to perform clerical and administrative functions such as preparation of correspondence, electronic filing, data entry, faxing, scanning, and copying • Assisting with ordering and tracking of medical supplies • Traveling to other office locations to support physician(s) as required • Maintaining an orderly, neat, and clean work area, patient room, and waiting room • Maintaining confidentiality laws that govern the patient/physician relationship • Following through with the patient and their physician offices on outstanding documentation needed to finalize the patients medical record • Maintaining documentation in the electronic health record to ensure a complete medical record • Assisting in facilitating requests for patient medical records and management of all patient referrals • Retrieving, routing, processing, and filing information as appropriate when obtained from fax machines/inboxes, physician work baskets, and regular mail according to established policy • Providing patients with instructions and serving as a liaison between the physician and patients • Coordinating and guiding patient visits from check-in to check-out • Taking appropriate actions and responding to internal and external customer inquiries • Managing the telephones • Receiving all incoming calls from both internal and external lines • Screening and routing incoming calls efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling into the database • Documenting messages and routing to appropriate clinical staff • Coordinating transportation to care centers and residential homes as requested by patients or physicians • Handling ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment • Receiving and registering patients and all visitors in a prompt and courteous manner • Scheduling: Assisting with schedules and re-scheduling diagnostic tests, appointments, procedures, surgery, and other ancillary scheduling for patients; may provide patient with preparation instructions for exams, tests, or surgeries when required • Ensuring appointments are coordinated with other healthcare entities as appropriate • May assist with confirming patient appointments for the following day • Responding to patients questions and needs by editing, canceling, and re-scheduling appointments as necessary according to company protocols • Scheduling, canceling, and rescheduling appointments when the clinical templates/schedules warrant
Billing
Coordinating obtaining authorizations for care Pre-certifying patient insurance for clinic and hospital procedures Responsible for entering in progress note all CPT code performed at each patient visit
Customer Service
All pertinent patient information must be completed within 24 hours of the patient encounter
Registration
Receiving patient in applicable systems, verifying patient demographics and identity using appropriate patient verification methods Ensuring patient data is entered into computer under scheduling and progress notes areas with accurate and appropriate demographics
Core Competencies
Must be able to adhere to the core competencies of the organization, which include:
• Good Judgment • Communication/Customer Service/Teamwork • Passion • Honesty • Responsibility • Job-Specific Skill Set • Access to Care • Patient Intake • Clinical Quality • Patient Safety • Properly performed Procedures
REQUIREMENTS
Must be a Certified Medical Assistant, Licensed Practical Nurse, or Registered Nurse (registration/certification/NC license is REQUIRED) 2 to 5 years of OB/GYN healthcare experience in any setting is REQUIRED At least 1 year of clinical support experience in an outpatient physicians office setting is strongly preferred Bilingual (English/Spanish) is strongly recommended/preferred; applicants who may serve in a translating capacity will be required to take a language assessment Excellent communication, telephone, and organizational skills High school diploma or GED Must have a basic understanding of medical terms and abbreviations Ability to multi-task and work efficiently in a potentially stressful environment Ability to apply common sense understanding when carrying out detailed written or oral instructions Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and superiors Possess knowledge of modern office equipment, Microsoft Office software programs, medical practice management systems (scheduling, registration, and charge entry), and basic computer skills (including the ability to type) Must be able to quickly learn to use eClinicalWorks electronic health record system Valid drivers license required Performs other duties as assigned or required
EOE
Federal and State Criminal Background Checks and Drug Screen required for all positions Influenza vaccine is a condition of employment E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.