Clinical Applications Specalist

About US Eye: US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation's leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology, and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system-wide, we deliver world-class care to patients throughout Florida, the Carolinas, and Virginia.

JOB SUMMARY:

The US Eye Clinical Applications Specialist - ICP supports the company with the practice management system and a variety of software platforms designed to improve clinical operations.

ESSENTIAL JOB FUNCTIONS (other duties as required):

• Assist with the configuration, maintenance, and performance of the practice management and other ancillary systems.
• Build and maintain provider scheduling templates.
• Develop and manage standardized templates for forms, labels, letters, fee tickets, and patient communications.
• Assist managers and staff with report development.
• Serve as a point of contact for system-related issues, enhancements, and support.
• Assist with system upgrades, testing, and go-lives in collaboration with IT and vendor teams.
• Identify process improvement opportunities and recommend solutions to improve system utilization and efficiency.
• Act as a liaison with vendor(s) for support, enhancement requests, escalations, and system roadmap discussions.
• Track key system performance indicators and present reports to leadership.
• Support change management and communication strategies related to system changes.
• Work directly with system vendors to add, update, or term practice(s), locations, and providers.
• Assist with implementation and training for newly partnered practices.
• Advises on and assists with implementation of policies, protocols, and systems which improve practice productivity, efficiency, and customer service which support the enhancement of revenue.
• Adherence to applicable laws, regulations, and contractual obligations. Follows the principles of the Compliance Program as well as the Code of Conduct.

Reasonable accommodation may be given to individuals with disabilities to perform the essential functions.

POSITION TYPE AND EXPECTED HOURS OF WORK:

This is a full-time position. Days and hours are Monday through Friday, 8:00 A.M. - 5:00 P.M.

TRAVEL:

Travel is required for training.

REQUIRED EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent required.
• Two years of working in a medical office supporting front-office and revenue cycle workflows.
• Proficient with Microsoft Office Suite
• Working knowledge of NextGen Enterprise Practice Management preferred.
• Knowledge of MIPS (CMS) program preferred.

Benefits:

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.