Position Summary
The Application Support Associate serves as a key point of contact for physicians and clinical staff, providing Tier 1-1.5 technical and workflow support for Cerner Millennium and related clinical applications. This role combines on-site rounding, phone-based support, and collaboration with multidisciplinary teams to ensure providers receive timely, effective assistance with clinical systems and mobile applications.
The ideal candidate possesses strong interpersonal skills, strong verbal communications skills, technical proficiency with desktops and mobile devices, ability to learn applications quickly and a keen focus on customer service at all levels.
Key Responsibilities
Collaborate with Clinical Informatics to align support efforts with provider workflow optimization initiatives.
Stefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.