Clinical Application Specialist (MRI/CT/PACS Admin/Mammo)

Sectra AB

NY

JOB DETAILS
SALARY
$70,000–$90,000 Per Year
SKILLS
1st Level Support, Analysis Skills, Calendar Management, Cardiology, Clinical Information Systems, Clinical Support, Communication Skills, Communication Systems, Continuous Improvement, Customer Relations, Customer Satisfaction, Customer Support/Service, Diagnostics Solutions/Software, English Language, Health Information Technology, Healthcare, Healthcare Providers, Information/Data Security (InfoSec), Internet Security, Interoperability, Leadership, Leading Edge Technology, Long-Term Care, Magnetic Resonance Imaging (MRI), Mammography, Mentoring, Multitasking, Organizational Skills, Orthopedics, Pathology, Patient Care, Picture Archiving and Communication System (PACS), Presentation/Verbal Skills, Problem Solving Skills, Product Development, Project Engineering, Project/Program Management, Quality of Care, Radiology, Remote Access, Sales Management, Software Engineering, Startup, Team Lead/Manager, Technical Support, Time Management, Training/Teaching, User Experience Design (UXD), Willing to Travel, Workflow Analysis, erwin Data Modeler
LOCATION
NY
POSTED
30+ days ago

Clinical Application Specialist (MRI/CT/PACS Admin/Mammo)

Applications are considered on a rolling basis.

Multiple locations

Remote

Im interested

Applications are considered on a rolling basis

Multiple locations

Remote

Job Description

Join a Tech Company Making a Difference in Healthcare

At Sectra, we are proud to be a market leader in medical IT and secure communications. Our solutions empower healthcare providers to deliver optimized patient-centered care and protect some of the world's most sensitive information. Our scalable and innovative enterprise imaging platforms allow healthcare organizations to expand across various specialties, while our secure communication systems provide unparalleled data protection. Together, we enable our customers to fulfill their critical missions and positively impact patient outcomes globally.

About the Role

We are looking for a passionate Application Specialist with a strong background in IT and clinical training to join our Customer Operations department. In this role, you will focus on helping healthcare customers optimize the use of Sectra applications, providing comprehensive training and go-live support. The ideal candidate has extensive experience in clinical imaging (MRI, CT, Cardiology, and Breast Imaging) and a strong ability to engage with customers and mentor peers. You'll be at the heart of transforming how healthcare professionals interact with technology, enabling them to deliver exceptional patient care.

This position serves as a launchpad within Sectra, offering hands-on experience with our products, processes, and customers. Through travel, shadowing, and continuous learning, you'll gain the foundational knowledge and exposure needed to grow into future roles within our department. It's a stepping stone for those eager to build a long-term career in healthcare technology, combining technical expertise with customer impact.

Key Responsibilities

As an Application Specialist, you will:

  • Conduct workflow analysis and customize application training to meet the unique needs of each customer
  • Plan, schedule, and deliver web-based and on-site training for healthcare professionals, ensuring they have the skills to optimize the use of our solutions
  • Provide remote diagnostic support for technical, clinical, and end-user challenges using cutting-edge remote access technologies
  • Organize and manage go-live support for new customers, ensuring a smooth transition
  • Serve as a clinical expert and support project teams and customer success initiatives
  • Develop and refine training processes to enhance customer understanding and satisfaction
  • Foster strong relationships with internal teams and customers, ensuring a positive and cohesive company image
  • Continuously innovate and improve training methodologies and technical support practices
  • Travel frequently to customer sites (up to 80% travel) as required

Work with great people

Erwin Krikken Support Engineer & Project Engineer

"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."

Sofia Adolfsson UX Designer

"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."

Erwin Krikken Support Engineer & Project Engineer

"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."

Sofia Adolfsson UX Designer

"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."

Erwin Krikken Support Engineer & Project Engineer

"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."

Sofia Adolfsson UX Designer

"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."

Erwin Krikken Support Engineer & Project Engineer

"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."

Sofia Adolfsson UX Designer

"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."

Erwin Krikken Support Engineer & Project Engineer

"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."

Sofia Adolfsson UX Designer

"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."

Erwin Krikken Support Engineer & Project Engineer

"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."

Sofia Adolfsson UX Designer

"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."

Adam Alsegård Software Engineer

"I believe Sectra is a great company, with the possibility for personal growth."

Carl Folkesson Software Engineer

"In every part of my work there is a problem that needs to be analyzed and resolved, and the feeling when you finally resolve that problem is one of the best feelings in the world."

Johan Carlegrim General Manager

"For me, Sectra is a great place to work. While everyone at Sectra is highly skilled and professional, they are also easy-going and friendly."

Ahmed Aouicha Support Engineer

"My passion is helping people, and I like the responsibility that comes with my role."

Hanna Bäcker First Line Support and Upgrade Coord

"Our customers often call us during emergencies, and we have to solve their problems quickly. It's clear that our work has a real impact on patients lives."

Dave Knight Project Manager

"The general atmosphere and support from colleagues are what I like the most about my work."

Sonia Maria Account Manager

"Sectra is a great place to work. From the fantastic work atmosphere to the cooperation between employees, to the freedom to do our job to deliver the best solutions to the customers."

Lindsay van Ballegooij Account Manager

"Our customers are passionate and take part in the development of our products. Every customer visit gives me new ideas and insights which can be taken back to my colleagues."

Zoe Varricchio Project Manager

"Regardless of how long you have been with our organization, your ideas are always taken into consideration, and provided that they are worthwhile, they tend to be implemented."

Stephanie Dahl Project Manager Global Search

"From day one, Sectra has felt like home for me. Working with great people, many of who I consider to be close personal friends is a luxury I do not think I will be able to find elsewhere."

Johan Uppman Software Engineer

"My journey at Sectra started with a summer job at Sectra Communications. After that, I was hooked."

Rober Kloosterman Support engineer

"I began working a couple of days a week as a support assistant during my studies. Combining the theory from my studies with practical, real-world experience was a great way to learn."

Skills & Requirements

What You Need to Succeed

Basic Qualifications:

  • Fluency in English, with excellent communication and presentation skills
  • Bachelor's or Master's degree in a relevant field
  • 5+ years' experience as an imaging technologist (CT, MRI, Cardiology, Breast Imaging)
  • Prior experience leading or managing a team in a clinical setting
  • In-depth knowledge of PACS systems and healthcare interoperability standards
  • Strong organizational and time management skills with a focus on achieving high-quality results
  • Ability to work autonomously and manage multiple projects simultaneously
  • A passion for teaching and mentoring, with a proven track record of explaining complex concepts in an easy-to-understand manner

Preferred Qualifications:

  • Experience as a SuperUser or PACS Administrator
  • Knowledge of Sectra PACS and add-on functionality (e.g., Volume Visualization, Teaching files)
  • Experience with multiple imaging modalities, including Radiology, Cardiology, Orthopedics, Mammography, and Pathology
  • CIIP certification or similar credentials
  • Proven project management experience

What We Offer

At Sectra, we blend the agility and excitement of a startup with the stability and global experience of a well-established brand. We foster a culture that values innovation, collaboration, and employee well-being. When you join us, you can look forward to:

  • Competitive salary based on experience and qualifications ($70,000 - $90,000)
  • Performance-based incentives and recognition programs
  • Generous benefits package, including medical, dental, vision, 401K matching, paid parental leave, and more
  • Comprehensive training and professional development opportunities
  • A diverse and inclusive workplace where your contributions will make an impact
  • A chance to work with cutting-edge technology in an environment focused on making a meaningful difference in healthcare

Why Sectra?

By joining Sectra, you'll be part of a team that delivers real value to society, providing solutions that improve patient care, increase healthcare efficiency, and enhance cybersecurity. Our employees are driven by purpose and united by a passion for delivering excellence.

Ready to Apply?

If you're excited to leverage your expertise in a role that directly contributes to better healthcare outcomes, we'd love to hear from you! We recruit on an ongoing basis, and the goal is for the right candidate to start as soon as possible.

Sectra is an equal opportunity employer and committed to fostering an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, veteran status, or any other characteristic protected by law.

Great Place to Work

Making a difference

Great colleagues

Personal development

Innovation & technology

Global environment

Working close to customers

Göra skillnad

Personlig utveckling

Global miljö

Grymma kollegor

Innovation och teknologi

Kundfokus

Gør en forskel

Personlig udvikling

Globalt miljø

Fantastiske kollegaer

Innovation & Teknologi

Arbejde tæt på kunderne

Je maakt écht

About the Company

S

Sectra AB