Administrative Skills, Behavioral Health, Casinos, Clinical Information, Clinical Information Systems, Clinical Monitoring, Clinical Nursing, Clinical Study Publications, Clinical Support, Clinical Training, Community Health, Computer Skills, Cross-Functional, Customer Acquisition, Customer/Client Research, Gap Analysis, Government, HIPAA (Health Insurance Portability and Accountability Act), Health Information Technology, High School Diploma, Identify Issues, Information Technology & Information Systems, Licensed Practical Nurse/Licensed Vocational Nurse, Management of Information Systems/Technology (MIS), Medical Record System, Onboarding, Organizational Skills, Pharmacy, Presentation/Verbal Skills, Process Flow, Project Management Software, Quality Assurance, Quality Management, Software Administration, Systems Administration/Management, Technical Support, Training/Teaching, Workflow Analysis, Writing Skills
The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together farming hunting and fishing to survive.
Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region. One attribute that remains unchanged, however, is Sycuans sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.
Clinical Applications Coordinator
Job Purpose
Supports the implementation, configuration, and daily use of clinical application systems, including EHR and EDR platforms, under the guidance of the HIT Manager. Works closely with clinical and administrative teams to ensure effective system functionality, accurate clinical documentation, and efficient workflows. Provides user onboarding training and ongoing support for application features, templates, and reporting tools. Develops and maintains custom templates and reports to meet clinical and operational needs. Assists in evaluating and improving clinical workflows and information flow processes to enhance system utilization and user adoption. Collaborates with cross-functional departments-including Administration, Business Office, Behavioral Health, Dental, Medical, HIM, and Pharmacy-to support consistent, effective use of clinical applications across the organization.
Job Duties and ResponsibilitiesNote: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time.
Training & Onboarding
- Design and deliver role-specific EHR training for clinical and clinical support staff, including onboarding for new EHR/EDR/PM users.
- Develop and maintain training materials, including manuals, videos, tip sheets, and standardized reporting guides.
- Adapt training approaches to varying levels of computer literacy and EHR experience.
EHR Support, Optimization & Gap Analysis
- Evaluate EHR functionality and system performance to identify deficiencies, gaps, and opportunities for improvement.
- Conduct gap analysis for new software implementations and system upgrades to assess workflow impact and user needs.
- Monitor clinical efficiency and system utilization to recommend enhancements.
- Incorporate user feedback and data to support ongoing system optimization.
Workflow & Quality Improvement
- Analyze clinical workflows to identify inefficiencies and improvement opportunities.
- Participate in quality assurance and improvement initiatives related to clinical documentation and EHR use.
Project Support & Collaboration
- Provide application support for projects and system initiatives under the direction of the HIT Manager and IT teams.
- Collaborate with clinical, administrative, and technical stakeholders to support implementation and optimization efforts.
- Foster an environment that encourages reporting of system issues and improvement suggestions.
Reporting & Super User Responsibilities
- Prepare and submit monthly reports to the HIT Manager and Executive Director.
- Perform Super User responsibilities and other assigned application support duties.
Job Specifications
Education and Experience
- Essential:
- High school diploma or GED.
- Minimum 3 years of professional CAC experience.
- Associates in Information Technology or Health Information Technology.
- Experience with NextGen E.H.R, EDR, and PM software.
- Working knowledge of HIPAA compliance within a clinical environment.
- Desirable:
- LVN or higher nursing clinical background.
- NextGen Certified Professional (a plus).
- Experience in a Tribal or Community Health Clinic.
Skills and Knowledge
- Operates with high autonomy and discretion.
- Telephone and remote troubleshooting.
- Quality focus.
- Flexible and able to work in a unique environment.
- Able to work with varying levels of staff.
- Able to follow written and verbal instructions to complete tasks.
- Have a positive attitude and a desire to help people.
Supervisory
- Managerial Accountability: Direct None, Indirect None.
If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team.