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Clinic Support Specialist

New Beginnings Therapy Services

Richmond, KY

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JOB DETAILS
SKILLS
Administrative Skills, Auditing, Billing, CPR Certification, CSS (Cascading Style Sheet), Calendar Management, Case Management, Clinical Support, Communication Skills, Competitive Research, Computer Skills, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Develop and Maintain Customers, Documentation, Electronic Medical Records, Establish Priorities, Event Management, Fax Machines, Health Insurance, Information/Data Security (InfoSec), Insurance, Interpersonal Skills, Leadership, Medical Office, Medical Office Administration, Medical Records, Microsoft Office, Occupational Therapy, Office Equipment, Office Management, Operations Management, Organizational Skills, Physical Therapy, Plan Meetings, Prescription Drugs, Printers, Safety Standards, Sales Management, Speech and Language Pathology, Time Management, Training/Teaching
LOCATION
Richmond, KY
POSTED
10 days ago
Benefits:
  • 401(k)
  • Employee discounts
  • Health insurance

Clinic Support Specialist (CSS)
Provide administrative support to Speech-Language Pathology (SLP)/Occupational Therapy (OT)/ Physical Therapy (PT)/Leadership and Administrative Staff
Position Duties include but are not limited to:
Scheduling
·       Coordinates scheduling of client appointments; maintains client availability and attendance record
·       Coordinates incoming evaluations by securing all needed information prior to appointment taking place
·       Notifies appropriate therapist of any client cancellations; rescheduling cancelled appointments to positively impact center productivity
·       Assist with coordinating meetings for staff, parents, and administration, as well as planning center events

Communications and Paperwork
·       Manages new client paperwork
·       Obtain and maintain prescriptions and referrals from doctor’s offices and Supports Coordinators
·       Obtain and update paperwork and documentation for all clients
·       Provide timely, professional communication via phone, email, text with clients, parents, and staff
·       Processes, sorts and routes incoming/outgoing mail, email and faxes
·       Responsible for inputting data, uploading/sending documents and tracking information in Electronic Medical Records (EMR) System.
·       Perform frequent audits of data to ensure accurate input in to EMR

Billing/Authorizations
·       Secure/maintain authorizations of services by communicating with Case Managers and/or insurance companies
·       Accepting payments & inputting information into the EMR system
·       Work closely with Billing Department to ensure all services have appropriate authorization

Client Service/Clinic Support
  •  Greets all incoming guests in a professional manner
  •  Answers door quickly and efficiently
  •  Follow Health and Wellness guidelines/completes screenings of all clients before retrieving client from parent
  •  Fosters positive relationships with clients, families, and employees
  •  Assists clinic as needed with parents late for pick-up, i.e., staying with the client and calling family members
  •  Monitors inventory, checks in deliveries, and confirms correct distribution of orders
  •  Performs other administrative duties as assigned including but not limited to filing, sorting, updating records, data entry and competitive research.
  •  Maintains a safe and clean environment by organizing and sanitizing equipment following all safety standards
  •  Assists therapists with therapy related activities including preparation of materials, cleaning, client and parent support as instructed.
  •  Other tasks as assigned by the Regional Operations Manager, Administrative Office and/or SLP, OT, PT staff 

Reports to: Regional Operations Manager
Qualifications:
·       Preferred 1-3 years of relevant experience, i.e.: office management, experience with children, &/or children with disabilities
·       Outstanding organizational skills
·       Ability to work with children, parents and/or people with disabilities helpful
·       Ability to manage time effectively and prioritize tasks appropriately with strong attention to detail
·       Excellent communication and interpersonal skills
·       Committed to providing exceptional customer service
·       Quick study and eager to learn
·       Demonstrate a self-initiative spirit
·       Proficient computer skills and able to operate general office equipment (printer, fax etc.) required
·       CPR certification required
·       Proficiency in Microsoft Office 365 required
·       Preferred Experience with Raintree EMR or similar programs

About the Company

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New Beginnings Therapy Services