Clinic Support Specialist (On-Call)

Outside In serves as a primary care home to a wide range of clients including, but not limited to, those who are low income and experiencing homelessness. The Clinic Support Specialist is essential to our multi-disciplinary medical team, filling a variety of roles. The Clinic Support Specialists provides patient intake and reception, conducts new patient registration including our "Onboarding" patient education, orientation process and insurance verification. They assist patients applying for and navigating the Oregon Health Plan insurance program. They provide outreach coordination for our school based health center. Bilingual Spanish & English is preferred for this position.

The On-Call Clinic Support Specialist will be expected to cover shifts at both the Downtown Main Clinic at 1132 SW 13th Ave, Portland OR, 97205, and the East Clinic in Gresham at 16144 E Burnside St, Portland, OR 97233.

On-Call Clinic Support Specialist must be available to fill a minimum of 5 full day shifts per month at the requested site.

Essential Duties

Medical office coordination

• Assist with training of front office staff and/or volunteers;

• Be an engaged team member of a Patient Centered Primary Care Medical Home care team;

• Oversee office equipment and medical records areas;

• Answer phone calls and assist with Call Center coverage, when needed;

• Coordinate with back clinic staff to ensure accurate scheduling of appointments;

Patient/Customer service

• Maintain an environment conducive to patient comfort and confidentiality;

• Oversee patient intake and reception for multiple clinic shifts;

• Assist new patients with registration process;

• Provide referrals for clients to various community agencies as needed;

• Verify insurance eligibility, benefits and copayments;

• Assist qualified patients with applying for health insurance benefits as eligible;

• Accept cash, check, or credit card payments from clients, providing change, processing transactions and ensuring receipts balance;

• Assist with Mychart navigation;

Medical Information Management

• Promote accuracy and efficiency in front desk procedures and paperwork;

• Participate in process improvement projects that pertain to role;

• Assist providers and MA's with patient follow-up;

• Daily scanning, data entry and troubleshooting of patient paperwork using EMR;

Outreach Coordination

• Provide intake, registration, scheduling and administrative tasks at our outreach sites including Milwaukee High School;

Knowledge and Skills

Technical Skills

• Microsoft Office Suite (Word, Excel, Outlook)

• Windows Server

• Electronic Health Record systems (Epic)

Education and Experience

• Bilingual spoken English/Spanish preferred.

• Ability to handle crises and multiple tasks in a setting with a high volume of patients.

• Excellent communication skills.

• Strong reception and administrative skills, with high accuracy and attention to detail.

• Ability to work with people from all backgrounds.

• Able to work both independently and as a member of a team.

• Able to quickly adapt to new technology and software

Preferred Qualifications

• Current Oregon driver's license and clean driving record, preferred.

• Medical office or medical terminology background preferred.

Working Conditions

Office environment

Physical Requirements

This job requires operating phones, computers and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces as well as moving to surrounding sites is expected. Sporadically moves boxes and/or items weighing up to 10 pounds.