Clinic Supervisor, 1285 ENT RHC

Job Description

Join East Hawai'i Health Clinics and be part of a team that proudly cares for our friends, family, and neighbors across East Hawaii. 

Job Description

East Hawaii Rural Health Clinics is seeking a Clinic Supervisor to support the daily operations and coordination of the Ear, Nose & Throat clinic in Hilo (1285 ENT RHC). In this role, you will oversee clinic workflows, supervise staff, and partner with providers and leadership teams to ensure efficient operations and high-quality patient care. This is an opportunity to make a meaningful impact by supporting accessible, patient-centered healthcare services within a rural community setting.

Key Responsibilities:

• Oversee the daily operations of multi-specialty outpatient clinics, including scheduling, referrals, authorizations, registration accuracy, patient flow, staffing coverage, and front-office processes.
• Monitor and manage Epic work queues to support timely scheduling, referral processing, authorizations, registration accuracy, and revenue cycle integrity.
• Supervise, train, and support assigned clinic staff while promoting accountability, teamwork, customer service, and professional development.
• Ensure clinic operations comply with all applicable federal, state, accreditation, and organizational standards, including HIPAA, CMS, OSHA, Joint Commission, and HHSC requirements.
• Assist with implementation and monitoring of clinic policies, workflows, utilization review, quality assurance activities, and operational improvements.
• Address patient, staff, and provider concerns professionally while fostering positive communication and collaboration across departments and clinic teams.

Education & Experience Required:

• High School Diploma preferred.
• Two (2) years of work experience coordinating and managing a medical or surgical clinic operation, including clinic procedures, personnel management, budgeting, and healthcare operations.
• One (1) year of supervisory experience involving planning operations, assigning and reviewing work, scheduling staff, and training employees.

Preferred Skills:
Strong communication, leadership, and organizational skills with the ability to work independently and manage multiple priorities in a fast-paced healthcare environment. Knowledge of outpatient clinic operations, managed care processes, healthcare regulations, and customer service principles highly desirable. Experience with Epic workflows, referrals, authorizations, and clinic scheduling preferred. Ability to build positive working relationships with patients, providers, staff, and community partners while supporting operational excellence and patient-centered care.

Salary posted is effective 7/1/2026

Company Description

As the Big Island’s leading providers of inpatient and outpatient care, the East Hawaii Region of Hawai`i Health Systems Corporation (HHSC), consisting of Hilo Benioff Medical Center, Honoka'a Hospital, Ka′u Hospital, Yukio Okutsu State Veterans Home, East Hawaii Medical Group and East Hawaii Health Pharmacy, delivers a full range of services and programs. Our three hospitals include 290 beds and more than 1,900 employees. Our medical staff is comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. East Hawaii Health is our network of clinics offering primary and specialty care. Hilo Benioff Medical Center functions as a Level III Trauma Center, which includes the second busiest emergency room in the state, providing 24-hour care and serving more than 50,000 patients annually. Honoka'a Hospital and Ka′u Hospital are designated as Critical Access Hospitals. To learn more about the East Hawaii Region, please watch our Video Yearbook or visit www.hbmc.org, www.honokaahospital.org or www.kauhospital.org.

Benefits

• 13 paid holidays each year (104 hours); 14 (112 hours) during election years*
• 21 paid vacation days (168 hours) per year*
• 21 paid sick days (168 hours) per year*
• Medical, dental, vision, and prescription plans
• Employee Assistance Program
• Participation in the State of Hawaii’s retirement system
• Potential eligibility for various student loan repayment & scholarship programs

* Rates listed for paid holidays, vacation and sick days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.

Pre-Employment Health Requirements

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen.  The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.

Pre-Employment Assessments for External Candidates

As part of the recruiting process for this position, external applicants (job applicants NOTemployed by HHSC’s East Hawaii Region) are required to complete pre-employment assessments shortly after application submission. If you are not an employee of the East Hawaii Region of HHSC, you will receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request. 

Equal Opportunity Employer

The East Hawaii Region of Hawaii Health Systems Corporation is a drug free workplace and an Equal Opportunity Employer.

Shift Details

Must be available to work shifts, weekends and holidays as necessary based on hospital operations. Services are provided 24/7.

Hire Above the Minimum

This position is being hired above the minimum step.