Clinic Services Representative I - Registration

Position Details

Position Information

Recruitment/Posting Title Clinic Services Representative I - Registration Job Category Staff & Executive - Healthcare - Administrative Services Department RWJ - EBCHC Reception Overview

New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and six centers and institutes that focus on cancer treatment and research, neuroscience, clinical and translational research, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state including New Brunswick, Piscataway, Newark, Scotch Plains, Somerset, Blackwood, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Clinic Services Representative I - Registration for the Eric B. Chandler Health Center at the Robert Wood Johnson Medical School.

The primary purpose of the Clinic Service Representative I-Registration is to perform a variety of simple and complex registration activities at the Eric. B. Chandler Health Center and its affiliate sites under limited supervision.

Among the key duties of this position are the following:

• Greets patients/visitors determines nature of business, and announces visitors to appropriate personnel in a courteous and professional manner.
• Schedules and maintains appointments through the Practice Management scheduling (IDX) program.
• Checks in-patients, verifies and updates demographic, insurance and other necessary information in the computer records.
• Utilizes computer to process full registration information for new/established patients at every visit.
• Accurately collects and verifies insurance information and determines limitations of patient's insurance coverage.
• Determines eligibility for federal and state programs. Determines eligibility and processes applications.
• Receives, reviews and responds to routine and complex inquiries from patients, colleagues, practice physicians, State Presumptive Eligibility department staff members.
• Performs cashier duties.
• Responsible for generating new schedules or daily reports.

FLSA Nonexempt Grade 185 Salary Details Minimum Salary 27.630 Mid Range Salary 28.130 Maximum Salary 28.970 Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status Full Time Working Hours Standard Hours 35.00 Daily Work Shift Day Work Arrangement

This position requires a fully on-site work arrangement.

Union Description Teamsters 97 Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS

Qualifications

Minimum Education and Experience

• Three (3) years of progressively responsible clerical experience required, of which at least one (1) year must have been in a business setting involving billing and collection or medical insurance activities including management of various types of insurance billing processes.

Certifications/Licenses Required Knowledge, Skills, and Abilities

• Bi-lingual (English/Spanish) skills required.
• Knowledge of medical terminology is required.
• Must be familiar with the billing practices of Medicaid and Medicare.
• Requires working with office equipment and confidential patient records and correspondence.
• Required to proofread and check documents for accuracy.

Preferred Qualifications

• Candidates having experience working in a Federally Qualified Health Center a plus.

Equipment Utilized Physical Demands and Work Environment

• Physical Demands: This position requires standing, walking, use of hands to finger, handle or feel, ability to reach with hands and arms 1/3 of the time; manual dexterity use of keyboard to enter data and video display terminal to receive and send information and data. Ability to talk or hear up to 2/3 of the time and sitting over 2/3 of the time. Must have clear vision at 20 inches or less (close vision). Ability to lift and carry objects weighing up to 25 lbs; ability to stoop and bend; ability to reach and grasp objects.
• Work Environment: Clinical/Laboratory/Office environment. Moderate noise level.

Special Conditions

• May require working evenings and/or Saturdays.

Posting Details

Posting Number 26ST1309 Posting Open Date Special Instructions to Applicants Regional Campus Rutgers Biomedical and Health Sciences (RBHS) Home Location Campus Downtown New Brunswick City New Brunswick State NJ Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have 3 years of progressively responsible clerical experience, of which at least one 1 year has been in a business setting involving billing and collection or medical insurance activities including management of various types of insurance billing processes?
• Yes
• No

Applicant Documents

Required Documents

• Resume/CV

Optional Documents

• Cover Letter/Letter of Application