Bone Disease, Communication Skills, Computer Skills, Credit and Collections, Customer Support/Service, Diabetes, Disease, Diversity, Endocrinology, Fast Food, Financial Management, Health Plan, Hospital, Information Technology & Information Systems, Interpersonal Skills, Keyboards, Metabolic Disorders, Organizational Culture, Organizational Skills, Outpatient Care, Patient Assessment, Patient Registration, Primary Care, Reconciliation, Standard Operating Procedures (SOP), Time Management, Willing to Travel
Clinic Service Representative - Endocrinology - Days
Endocrinology focuses on the diagnosis and treatment of diabetes, thyroid disorders, osteopenia, osteoporosis, growth problems, metabolism disorders, menopause issues, and other conditions and diseases related to hormones. The Henry Ford Endocrinology staff will create a personalized care plan with you and your primary care doctor to manage your condition effectively.
Under general supervision, standard operating procedures for all patient registration activities including patient reception, face-to-face check-in and checkout, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. Actively collaborates with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.
Requirements: Able to check in and check out patients, great customer service skills, and someone who has great phone etiquette.
From the Hiring manager: WHS experience preferred, front desk experience preferred, strong communication skills, organized, willing to travel, Epic experience a plus.
SHIFT DETAILS: Monday to Thursday7:30 a.m. to 5:30 p.m. Friday 7:30 a.m. to 4:30 p.m.
LOCATION: 3333 Spring Arbor Rd Suite 200 Jackson, MI 49203
STATUS: Full Time, 40 hours per week
EDUCATION AND EXPERIENCE REQUIRED:
- High School Diploma or equivalent.
- Required to perform calculations, complete forms, extensively utilize computer information system.
- Demonstrated ability to work with detailed information.
- Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
- Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
- Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
- Ability to work successfully in a fast-paced environment with frequent interruptions.
- Ability to work within a team setting and be supportive of team members.
- Successful completion of yearly competencies.
- Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
- Ability to work effectively with populations of diverse backgrounds and ages.
- Dependable and punctual.
- Strong organizational skills and ability to multi-task.
Additional Information
- Organization: Henry Ford Jackson Hospital
- Department: Allegiance Endocrinology
- Shift: Day Job
- Union Code: Not Applicable