Clinic Patient Service Representative - Full Time

Who We Are:

Mitchell County Regional Health Center is in Osage, Iowa located in Mitchell County, which has a population of 10,600 people. MCRHC is a 25-bed critical access hospital, including a Level 4 Trauma Center Emergency Room seeing 3,200 visits annually. The Surgical Services department performs over 1,300 procedures annually, including specialties General Surgery, Orthopedics, ENT, Urology, Ophthalmology, Pain management, and Podiatry.

We are proud to share our strong tradition of excellence, progress and solid economic performance. Founded more than 75 years ago as a community hospital, today we operate three clinics, 24/7 emergency services, inpatient and outpatient medical/surgical services. We have invested millions in facility upgrades just in the last few years. With more than 225 employees and average tenure of eight years, our growth continues with multiple expansion projects currently underway. We are an affiliate of MercyOne.

Come practice in a family-oriented, patient focused organization where your skills and knowledge are appreciated and valued!

About The Job:

The Patient Service Representative (PSR) greets and welcomes patients and visitors to the clinic demonstrating strong inter-personal skills and a professional demeanor. The PSR is responsible for managing front desk responsibilities including maintaining patient flow, scheduling appointments, appropriately handling phone calls which may include entry into the medical record, validating insurance eligibility, entering demographics, insurance, and other pertinent information into the clinic and hospital patient accounting systems, and determining and collecting time of service payments and/or past due balances at the time of appointment. Serves as a liaison between patients and billing when patients present with questions about their bills. Responsible for maintaining MCRHC's medical records which includes assembling paper charts, analyzing and abstracting patient records, handling release of information requests, processing of incomplete records according to organizational policies. Pulling and prepping paper charts for upcoming appointments. Filing paper records into clinic chart, pulling paper records for phone calls, prescription refill requests, clinical correspondences, etc.

The Position: 1.0 FTE. 80 hours per pay period.

Pay: Starts at $16.50, increase with experience.

Shift: Monday through Saturday, 7:30am to 5:00pm

Position Qualifications:

1. Education:
2. 1. High school diploma or equivalent; knowledge of medical terminology is preferred.
3. Experience:
4. 1. Six months of office or customer service experience required, preferably in a medical office setting. OR completion of an Administrative Assistant Diploma
   2. Computer experience preferred.
5. Special Skills and Competencies:
6. 1. Typing speed of 35 words per minute preferred
   2. Ability to maintain a high degree of confidentiality
   3. Ability to perform multiple tasks simultaneously
   4. Demonstrates strong interpersonal skills, ability to interact diplomatically and to maintain a professional demeanor with physicians, the public and hospital staff at all times.
   5. Ability to discuss personal and financial matters with patients and families.

What We Give:

• Paid Time Off

• Competitive starting wage

• Student Loan Assistance program available

• Health, Dental and Life Insurance

• State of Iowa Pension Plan (IPERS)

• Flex Spending Accounts

• Free use of on-site gym

• Cafeteria Discounts

• Optometry and Orthotic Discounts

• Professional Development Opportunities

The Legal Items:

Reference Checks-Pre-Offer

Post offer drug screen is required.

Background Check-Post Offer Acceptance

Pre-Employment Screening Post offer acceptance

MCRHC is an equal opportunity employer.

Verification of required vaccinations at offer acceptance. MMR, Tetanus and Varicella.