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Clinic Patient Representative Lead - Urgent Care

CHRISTUS Health

Alamogordo, NM

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Administrative Skills, Basic Life Support (BLS), Billing, Biotech and Pharmaceutical, Calendar Management, Communication Skills, Computer Software, Emergency Response, Insurance, Interpersonal Skills, Medical Office, Medical Records, Medical Terminology, Medications, Multitasking, Nursing, Office Management, Operations, Outpatient Care, Patient Care, Phlebotomy, Plan Meetings, Records Management, Safety/Work Safety, Specimens/Samples, Telephone Skills, Typing, Urgent Care
LOCATION
Alamogordo, NM
POSTED
6 days ago
Description

Summary:

Provide assistance to Office Manager and coordinate daily operations. This description is not intended to be a complete list of duties. Other related duties may be assigned.

Responsibilities:

  • Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area
  • Maintains required core competencies.
  • Complies with set Policies and Procedures (i.e. name tag, dress code, parking, smoking, etc.)
  • Must be understanding, courteous and professional at all times in contacts with patients, visitors, employees, and medical staff.
  • Schedule patient appointments.
  • Liaison between medical professionals and patients.
  • Answer telephone calls in a professional and courteous manner with minimum rings.
  • Route phone calls and handle enquires efficiently and courtesy.
  • Receive and convey message in writing and verbally.
  • Receive requests for recur medication.
  • Welcome patients and visitors in a polite and courteous manner.
  • Monitor patient flow in treatment room.
  • Answer non-medical questions for patients.
  • Organize and manage patient records and date efficiently using computer software.
  •  Monitor and maintain supplies and forms.
  • Maintain supply of snacks, juices and paper items for food consumption.
  • Coordinate provider appointments and treatment room availability.
  • Optimize patient satisfaction by scheduling service delivery within their preferences.
  • File and fax documents
  • Protect patients' rights by maintaining confidentiality of information.
  • Comfort patients by anticipating their anxieties and respecting their grief process.
  • Book and organize lunch meetings between doctor and pharmaceutical representatives.
  • Register and schedule blood draw appointments.
  • Schedule appointments i.e. port placement surgeries with other medical clinics.
  • Contribute equitably to the maintenance of cleanliness of the medical practice.
  • Contribute of team effort by accomplishing related tasks as needed.
  • Clean equipment, chairs and change bed lines as needed to assist nurses.
  • Help to ensure the safety of patients by assisting with transfers and restroom as needed.
  • Receive laboratory results, recording and distributing results promptly.
  • Register and take blood, urine and other specimens to the lab.
  • Help patients in distress by responding to emergencies.
  • Perform other duties as required.

Requirements:

Education

  • High School diploma or equivalent. 

Experience

  • Experience coding in outpatient and office procedures.
  • Must have experience in working in a physician's office and have previous experience with insurance billing including but not limited to coding, billing and scheduling.
  • Ability to communicate well in a caring/supportive manner with individuals and families.
  • Excellent telephone etiquette and keyboard skills.
  • Ability to work efficiently and accurately.
  • Should have good computer knowledge.
  • Knowledge of medical terminology.
  • Must be able to organize medical office.
  • Handle multiple tasks concurrently.
  • Have good interpersonal skills and be able to work effectively with patients and doctors.
  • Be flexible ensuring proper patient care.
  • Performs related responsibilities as assigned.

Licenses, Registrations, or Certifications

  • Current American Heart — Basic Life Support (BLS) card.

Work Schedule:

7AM - 7PM

Work Type:

Full Time


About the Company

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CHRISTUS Health

In 1999, two historic Catholic charities became one, forming CHRISTUS Health and creating a unique purpose in the modern health care market - to take better care of people.

To extend the healing ministry of Jesus Christ, the mission that the Sisters of Charity Health Care system and Incarnate Word Health system shared for more than a century, is now also the mission of CHRISTUS Health.

Ranked among the top 10 Catholic health systems in the United States by size, the CHRISTUS Health system includes more than 40 hospitals and facilities in seven U.S. states, Chile and six states in Mexico, with assets of more than $4.6 billion.

Whether seeking care in Alexandria Louisiana, or Coahuila, Mexico, patients discover that the healing spirit is alive at CHRISTUS Health.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1999
WEBSITE
http://www.christushealth.org/