Clinic Operations, Manager West Location

CORE VALUE COMMITMENT:

In common mission, our teams work together with our patients at the center. We strive to continuously improve. We value one another’s diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.

JOB SUMMARY:

The Clinic Operations Manager is responsible for overseeing the day-to-day operations of Staff and the ThinkQuick (TQ) Walk-In Clinics at both the Main Campus and West locations. This role provides operational leadership to ensure efficient clinical workflows, appropriate staffing, high-quality patient care, and exceptional service across all assigned clinical areas. The Clinic Operations Manager promotes effective communication, teamwork, accountability, and continuous improvement while supporting providers and staff in delivering safe, efficient, and patient-centered care that reflects the organization's commitment to legendary service.

ESSENTIAL JOB FUNCTIONS:

• Responsible for selection, training, department orientation, development, and performance evaluation of all employees.
• Direct and coordinate the daily operations of Clinical Staff across all assigned clinical areas, including the ThinkQuick (TQ) Walk-In Clinics at both the Main Campus and West locations, ensuring adherence to established workflows, documentation standards, operational efficiency, and exceptional customer service. Monitor patient volumes and staffing needs, reallocating resources and implementing workflow improvements as necessary to support quality patient care and access.
• Provide operational oversight for ThinkQuick clinic operations by partnering with providers and leadership to ensure appropriate staffing coverage, consistent clinical processes, timely patient flow, and achievement of organizational access and service goals.
• Participate in the development, implementation, and monitoring of quality improvement initiatives. Analyze operational and quality metrics, identify opportunities for improvement, and implement action plans to meet or exceed organizational quality, patient satisfaction, performance, growth, and budget benchmarks.
• Research, resolve, and provide guidance on escalated issues involving providers, staff, and patients in a timely manner. Identify trends and implement process improvements or operational adjustments to enhance patient experience and departmental effectiveness.
• Maintain proficiency in all services areas to be an effective clinical resource, mentor, and leader for staff while supporting cross-training and operational flexibility.
• Ensure compliance with all departmental and organizational policies, in addition to local/state/federal regulations (HIPAA, OSHA, etc.).
• Collaborate with providers, department leaders, and administrative teams to support strategic initiatives, improve operational performance, and promote a culture of teamwork, accountability, patient-centered care, and continuous improvement.

EDUCATION & EXPERIENCE:

Associate degree in nursing (ADN) or equivalent experience required, bachelor’s degree in nursing (BSN) preferred. American Heart Association BLS Required, Minimum of three (3) years of experience in a clinical setting with progressive responsibility, including previous supervisory, and two (2) years of experience with Electronic Health Records (EHR) required.

NOTE: The information above is a reflection of the general nature of job duties. From time to time, additional duties may be assigned.

Think Whole Person Healthcare is an Equal Opportunity Employer