Clinic Medical Clerk

The Center for Elders’ Independence is a PACE (Program of All-Inclusive Care for the elderly) organization (PO) that uses an interdisciplinary team approach for care planning and implementing purposeful high quality, affordable, and integrated health care services to the elderly.  Our elderly meet PACE requirements as prescribed by CMS and are referred to as participants.  Our PO includes Adult Day Health Centers and primary care clinics, promoting participant autonomy, quality of life and the ability for individuals to live in their communities.

The Position: Under the supervision of the Clinic RN Supervisor, the Medical Clerk provides routine support to the clinic staff and participants in the clinic. This individual provides clerical support to the clinic to ensure that the clinic phones are answered and data is entered into the computer accurately.  Assures all necessary internal and external communication required by this position such as coordinating with other CEI departments, following up on pharmacy and other provider orders and scheduling internal appointments are handled efficiently and appropriately. The Medical Clerk provides excellent customer service to all people at the clinic.

The hourly pay range for the Clinic Medical Clerk position at Center for Elders’ Independence is $22.50 to $33.76. Placement within the range is determined based on job-related factors such as relevant experience, skills, abilities, internal equity, and market data, consistent with CEI’s annual compensation review and established compensation practices. 

GENERAL DUTIES AND RESPONSIBILITIES: 

• Following up on medical orders including appointment follow-up, transferring all medical orders to appropriate staff, completing lab requisitions and faxing medication orders to the pharmacy in timely manner.
• Informing appropriate disciplines regarding medical order changes.
• Scheduling internal appointments occurring at CEI sites (including podiatry, dental and psychiatry) and recurring outside treatments (such as dialysis, IOP etc.) in coordination with other disciplines.  Enters and maintains appointments in the computer database.
• Assisting in scheduling appointments with external providers and diagnostics, as requested.
• Scheduling IDT assessments
• Arranging equipment as well as escorts, interpreters and transportation for internal and external appointments.
• Advising participants/family of scheduled appointments.
• Preparing and sends appropriate paperwork to skilled nursing homes (SNF) as directed and responds to questions from skilled nursing facilities (SNF) - researching as required with MD/RN.
• Assisting in monitoring clinic fax inbox
• Maintaining clinic file drawers and binders, updated and copies all forms needed by clinic staff.
• Answering clinic telephones following phone etiquette guidelines (at all times except breaks); screening calls for proper distribution and takes messages.
• Responsible for data entry of all outpatient procedures for referral and billing purposes.
• May assist to maintain data on clinic appointments, assist nurses with keeping clinic stocked, inventory in adequate supply, and placing orders for supplies if required, maintain logs of clinic equipment, assist to keep clinic clean
• Participating in meetings as assigned.
• Maintaining the confidentiality of all company procedures, results and information about participants, clients or families.
• Maintaining a courteous, helpful and professional attitude on the job. Displays a willingness and ability to be responsive warm and caring to all customer groups.
• Maintaining a safe working environment by following agency safety policies and procedures and OSHA safety guidelines.
• Complying with all CEI and agency training requirements.
• Following all CEI Policies and Procedures.
• Performing other duties as assigned in a positive and helpful manner.

QUALIFICATIONS: 

• Medical Assistant certification preferred
• Two years experience in a clerical role, clinical setting preferred.
• Knowledge of medical terminology including the ability to use correctly and spell a wide variety of medical terms.  Completion of medical terminology course preferred.
• Familiarity with and knowledge of Universal Precautions
• Ability to work in an organized fashion and to aid in participant traffic flow. This includes a willingness to accept and/or give directions working cooperatively with other members of the clinic.
• Ability to work in a stressful situation as in emergencies and handle requests for assistance from providers in an appropriate manner.
• Current CPR + First Aid Certification.
• Good computer data entry skills.
• Ability to work as a team player in a multi-cultural, inter-disciplinary setting.
• Good verbal and written communication skills.
• Customer service oriented with friendly, courteous communication style in person and on the phone.
• Experience with electronic health records, data entry and MS Office systems preferred.
• Detail oriented.
• Bi-lingual - English, Spanish, Cantonese, or Korean preferred.

The above job description is intended to communicate the general function of the mentioned position and by no means shall be considered an exhaustive or complete outline of the specific tasks and functions that will be required.  CEI reserves the right to change job descriptions, site assignments, and or work hours as required by the needs of the program.  All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.