CLINIC MANAGER

The Clinic Manager works collaboratively with the clinician lead and clinical team members to develop a high-functioning clinical team with clear standards and consistent performance ensuring the provision of high quality clinical services. The Clinic Manager works closely with the clinician lead to manage the daily operations of the Team and with the Medical Director and Site Director to ensure that SRCH policies and procedures are implemented and standards of care are met.

Duties and Responsibilities:

• Supervises support staff within team, including but not limited to: nursing support staff, medical assistants, and medical receptionists.
• Provides leadership for the department including direction, training, performance management and development of all assigned staff. Must be familiar with the Collective Bargaining Agreement in the supervision of any union-represented staff. Responsible for timely, accurate submission of timekeeping processes to payroll.
• Is responsible for the day to day operations of the clinic including: overseeing patient flow, overseeing provider and patient scheduling, managing work flows, staffing the clinic appropriately to maximize efficient and effective patient care.
• Ensures that patients have timely access to medical services.
• Is responsible for managing clinical and operational problems as they arise.
• Communicates with appropriate staff to maintain appropriate daily support staff schedule for all Teams.
• Coordinates implementation of new or upgraded systems, is responsible for disseminating and training staff on new and revised policies and procedures.
• Orients and trains new staff and new residents on clinic operations and provides ongoing training for existing staff.
• Assists staff with ECW troubleshooting.
• Is responsible for responding to and tracking patient complaints.
• Leads team meetings in a manner that promotes engagement by all team members.
• Shares good clinical and operational practices with other Clinic Managers.
• Quality Improvement: conducts audits on clinical performance and operations on a regular basis, reports findings to Site Director and Medical Director and participates in development and implementation of corrective action plan. Assists Site Director in preparing for site visits by auditors.
• Participates in Operations Committee.
• Communicates directly with the Site Director regarding staff performance, clinic function, and quality of care on a regular basis.
• Oversees staff assignments in order to maintain, safe, clean, and organized work environment.
• Participate in ongoing training.
• Other duties as assigned.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Education:

• Post-secondary education preferred.

Experience:

• Bilingual (speak, read, and write) in English and Spanish or a second language that is reflected by the SRCH patient population is preferred.
• Minimum two years of experience in a clinic coordination or in a lead clinical role preferred.
• At least two years experience with employee supervision preferred.

Knowledge and Skills:

• Demonstrated ability to identify opportunities to improve systems and work flow.
• Demonstrated leadership skills: team building, strong communication skills, and ability to motivate staff.
• Current CPR certification preferred, but not required at time of hire
• Demonstrates knowledge of compliance issues within the community clinic environment
• Demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures.
• Maintains confidentiality of patients at all times
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
• Proficiency with Microsoft Office applications including Outlook, Word, Excel and PowerPoint
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Strong interpersonal skills. Ability to work with people with a variety of background and educational levels.
• Ability to work independently and as part of a team.
• Good judgment, problem solving and decision-making skills.

Physical Requirements:

While performing the duties of this job, this position is frequently required to do the following:

• Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
• Give and follow verbal and written instructions with attention to detail and accuracy.
• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
• Vision: see details of objects at close range.
• Coordinate multiple tasks simultaneously.
• Reach forward, up, down, and to the side.
• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
• Lift up to five (5) pounds.
• Travel to other office and community locations.