Job title: Clinic Manager
Location: Midtown Pain and Spine
8300 Health Park, Raleigh, NC 27615
Status: Full-time, Exempt
Department: ECPC Pain Clinics
Reports to: Practice Manager
Job Supervisory Responsibilities: Yes
Who we are at MidTown Pain and Spine:
Midtown Spine and Pain Clinic is the Triangle area’s elite pain management clinic. We offer a collaborative, comprehensive, and patient-centered approach to caring for patients who are living with pain. We offer non-surgical and interventional pain treatments for back pain, neck pain, and many other pain conditions. Using Image-guided spine intervention, which offers precise diagnostic capabilities, we are able to provide patients relief from their symptoms once and for all. In addition to our interventional approach to pain treatment, we spend quality time getting to know every patient that steps through the door. We pay attention to every detail, from medical history to current symptoms, to make sure that we get the entire story. Knowing our patients allows us to better treat them. To learn more about Dr. Weber, our practice, and our 5-star reviews, please visit www.midtownpainandspine.com.
Our clinic is expanding into the Cary area! We seek a motivated and knowledgeable clinic manager to help oversee the daily operations of the clinic. In addition to managing our administrative and medical assistant staff in our current office, this individual will also play an integral role in our expansion efforts for the new clinic in Cary.
This is an exciting time to join Dr. Weber’s team! If you feel you meet our qualifications and are looking to grow your career in pain management or a specialty office setting, consider applying today.
Job Summary:
The Clinic Manager is responsible for overseeing the daily operations of a pain management practice, ensuring efficient clinic flow, high-quality patient care, and a positive patient experience. This role provides direct supervision of medical assistants and radiology technicians while coordinating clinical and administrative functions to support providers and organizational goals.
Key Responsibilities
Clinic Operations
Oversee day-to-day clinic operations to ensure efficiency, productivity, and patient satisfaction.
Support providers in delivering efficient, high-quality patient care
Monitor and improve operational workflows to enhance performance and reduce delays
Ensure compliance with all regulatory and safety (e.g., OSHA, HIPAA)
Maintain clinic readiness, including equipment, supplies, and exam room standards
Assist in rooming patients and conducting patient intake.
Responsible for staff adherence to lab protocols, including urine drug test orders.
Assist clinical team with medication prior authorizations.
Assist in implementation of new clinical programs, procedures, and workflows specific to pain management.
Provide support for medical supply ordering.
Staff Leadership & Management
Supervise, train, and support medical assistants and radiology technicians.
Develop staff schedules and ensure adequate coverage for clinic operations.
Provide coverage for clinical or administrative staff when there are gaps or staff shortages.
Conduct performance evaluations, coaching, and disciplinary actions as needed
Collaborate with management team for the hiring of new clinical staff.
Foster a collaborative, patient-centered team culture
Patient Experience
Promote exceptional patient service and address patient concerns or complaints.
Ensure a welcoming, professional, and compassionate environment for patients with acute and chronic pain.
Qualifications
Education & Experience
Bachelor’s degree in healthcare administration, business, or related field strongly preferred, but will consider experience in lieu of degree
3–5+ years of healthcare management experience, preferably in pain management, orthopedics, or a specialty clinic.
Experience supervising clinical staff, particularly medical assistants
Clinical experience as an MA/LPN/RN in a medical office or similar setting preferred.
Proficiency with EMR systems and software applications, including Microsoft Office Suite.
Ability to travel between both offices in North Raleigh and Cary.
Skills & Competencies
Strong leadership and team management skills
Excellent organizational and problem-solving abilities
Knowledge of clinic operations, EMR systems, and healthcare regulations.
Ability to manage multiple priorities in a fast-paced environment
Strong communication and interpersonal skills
Patient-focused mindset with a commitment to quality care
Strong clinical skills and building positive relationships with patients.
Work Environment/Physical Requirements:
Requires long periods of standing, walking, and/or sitting down.
Physical activity can be spontaneous and fast-paced regularly.
Must possess sufficient eye-hand coordination/manual dexterity to operate medical and office equipment.
Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations.
Must be able to lift 30 pounds with no assistance.
Benefits:
Strong competitive salary with bonus incentive
Medical/Dental/Vision
Paid Time Off
Retirement with safe harbor and matching
Healthcare Spending Account options
Dependent Care Flexible Spending Accounts
Life Insurance and Long Term Disability
Short Term Disability
Supplemental Insurance options