Clinic Manager (Pod Operations, Aligned Nursing, & Outreach Site Manager)- Mission Cancer & Blood (Des Moines)

Mission Cancer & Blood, part of UI Health Care, is seeking a Clinic Manager for clinic staff is a leadership role responsible for directing daily operations, supervising nursing staff, ensuring high-quality patient care, and maintaining regulatory compliance. They act as a liaison between staff and administration, handling staffing schedules, staff training, performance evaluations, and clinic budgeting.

Duties to include:

Financial Management

• Develop budget priorities that are responsive to clinic needs and align with institutional strategies and priorities. Actively engage with clinic governance in collaboration with hospital and department leaders.
• Provide financial projections and operational recommendations to meet or exceed budget targets.
• Manage financial and productivity data; review and analyze and evaluate performance relative to targets. Investigate gaps in meeting targets and propose adjustments or solutions.
• Actively monitor budgets and evaluate performance relative to targets. Investigate and resolve discrepancies.
• Develop hospital budgets; assess needs for capital equipment and personnel resources. Submit proposals with appropriate justification. Meet budgetary targets
• Ensure maintenance and adherence to regulatory standards set by state, federal, UI Healthcare, and University policies and procedures.
• Understand and practice "Lean" standards for clinical operations. Identify opportunities for clinical operations improvement.
• Actively engage with Nursing and departmental leadership to ensure clinical and operational continuity across clinical operations.
• Allocate resources to meet quality and productivity expectations.

Patient Care/Service Delivery

• Identify needs, trends, and forecasts to provide patient care
• Identify trends and determine QA priorities
• Recommend QA and patient/customer satisfaction strategies
• Develop and monitor plans to enhance patient satisfaction
• Work in collaboration with hospital and department leaders, including medical and nursing directors, to implement best practices and new models of care/service.
• In collaboration with hospital and department leadership, ensure that clinical operations are reviewed regularly and in compliance with UI Health Care, The Joint Commission, and other regulatory agencies.
• Oversee and ensure compliance of safety regulations.
• Work collaboratively with nursing, department, and hospital leadership on the review of health care delivery. Identify systematic problems with clinical operations and recommend solutions.
• Review patient satisfaction data and develop, implement, and evaluate plan(s) to improve performance.
• Investigate patient experience concerns and provide follow-up as delegated to ensure patient satisfaction.
• Model and promote the Service Excellence model for patient care and staff satisfaction.

Planning and Goal Management

• Develop action plans for clinical areas that meet strategic goals
• Provide progress reports to hospital and department leadership
• Collaborate with hospital and department leadership to identify opportunities for process improvement and improved efficiencies
• Prepare and/or assist with developing the clinic operating budgets
• Prepare and/or assist with developing plans to ensure excellent patient services and satisfaction scores

Human Resource Management

• Responsible for the recruitment and training of personnel to maintain an appropriate skill mix and number of staff
• Hire, develop, and manage the performance of employees
• In collaboration with hospital HR representative(s), ensure a consistent approach to HR management.
• Provide feedback to the service unit leadership, detect performance problems and provide recommendations regarding corrective action as necessary
• Hold staff members accountable for high performance and high engagement by articulating expectations, monitoring performance, and providing feedback consistently across areas of responsibility.
• Prepare and/or assist with developing resource allocations and staffing models.
• In collaboration with human resources, finance, hospital administration, and department leadership, use analytical tools related to workforce utilization and productivity and other operational metrics relevant to workforce management.
• Prepare and/or assist with developing workforce models aligned with clinical demand and efficiency.
• Working closely and collaboratively with Human Resources, complete performance evaluations, propose salary increases and career development plans
• Schedule and direct work activities of assigned clinic staff

Communication & Collaboration

• Advocate for the needs of the clinic with healthcare and department leadership
• Collaborate with the clinic medical director and nursing and clinic leadership regarding program development, process improvements, and equipment budgets
• Facilitate and foster a collaborative relationship among staff and hospital and department leadership in a positive manner
• Provide administrative interface and actively collaborate with hospital and department administration
• Represent the clinic in meetings or on committees within UI Health Care
• Work to ensure that all employees are respected and treated consistent with University policies

Education Programs and Research Administration

• Provide clinical education to develop staff competency
• When relevant, oversee clinical education activities and agreements with other educational institutions
• Manage appropriate staff level development initiatives to drive quality care and patient satisfaction
• Collaborate with research staff to ensure clinical and research needs are met

Joining University of Iowa Health Care means becoming part of a world-class academic health system that offers a mission you can believe in, resources and support you need to excel, and a community where your impact is felt every day. We're providing patient care with expertise and compassion, advancing groundbreaking research, and teaching and training tomorrow's health care professionals. Together, we're changing medicine and changing lives across Iowa and beyond.

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, generous leave policies, 24/7 support services, well-being resources, and access to our UI Health Care specialists and care teams.

Grow professionally with advanced training, leadership development, and tuition assistance. Enjoy a rich quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

As part of the Hawkeye community, you'll find a balance of career fulfillment and quality of life. Join us in working together to make all of Iowa better

Percent of Time: 100%

Work Schedule: Monday - Friday, 40 hours/ week, Hours generally worked between 7:00am-5:30pm

Location: Des Moines, IA Mission, Cancer & Blood

Pay Grade: 6A https://hr.uiowa.edu/pay/guide-pay-plans

Benefits Highlights:

• Regular salaried position located in Des Moines, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
• For more information about Why Iowa?, click here

Required Qualifications:

• Master's degree in Nursing, Hospital and Health Administration, or Business Administration required. Or equivalent combination of education and experience.

• Must obtain an advanced degree in nursing, health care administration or business administration within five (5) years of beginning this position.

• Current license to practice nursing in Iowa

Experience Requirements:

• At least three (3) years of comprehensive progressive healthcare leadership/administrative experience

• Demonstrated skill in leadership/management and experience in clinical practice of nursing

• Experience with unit/clinic operations including human resources, financial management, and compliance with regulatory environment with various federal and state agencies and the Joint Commission

• Demonstrated ability to lead change

• Must be proficient in computer software applications (e.g., Microsoft Office)

• Excellent written and verbal communication skills

• Strong interpersonal skills and high emotional intelligence

• Demonstrated job-related experience with and/or commitment to fostering/promoting a respectful and welcoming workplace environment

Desirable Qualifications

• Previous clinic management experience
• Previous experience in an academic medical center
• Previous experience in the administration and management of clinical settings
• Demonstrated results in improving patient satisfaction levels
• Demonstrated results in improving clinical operations
• Experience managing in a matrix reporting and unionized environment
• Certification in a role or specialty through a nationally recognized professional nursing certification body

Please attach a resume as part of the application process. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact Brenna Ballo at brenna-ballo@uiowa.edu.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

Additional Information

• Classification Title: HC Svcs Mgr/Asst Dept Dir
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 6A

Contact Information

• Organization: Healthcare
• Contact Name: Brenna Ballo
• Contact Email: brenna-ballo@uiowa.edu