Job Title: Clinic Manager / Center Manager
Role Overview
The Clinic Manager bridges the gap between daily clinical care and operational excellence by providing strategic leadership and hands-on oversight. This role is responsible for facility management, leading administrative and behavioral technician teams, optimizing patient scheduling, and ensuring strict compliance with medical and funding standards.
Operating under a "Prevention-First" model, the ideal candidate doesn't just react to operational bottlenecks; they build and maintain the structural alignment frameworks necessary to prevent them, ensuring the clinical team can focus entirely on delivering exceptional care.
Key Responsibilities
1. Operational Leadership & Day-to-Day Facility Oversight
Front Desk & Facility Maintenance: Manage day-to-day front desk operations, facility cleanliness, and overall center safety compliance (e.g., fire drills, security checks, hazard-free spaces).
Schedule & Session Coverage: Oversee patient rostering, scheduling, and session coverage to maximize clinical hours and minimize daily disruptions.
Activity Coordination: Oversee the daily schedule of client activities, ensuring smooth transitions between individual therapy, group socials, and structured play.
Budget & Supply Procurement: Manage the center’s budget, inventory, and procurement of supplies, tracking everything from cleaning essentials to clinical reinforcers so the team always has what they need.
SOP Execution: Implement and refine Standard Operating Procedures (SOPs) to maintain a highly organized, efficient, and predictable clinic environment.
2. Staff Management & Culture Building
Time Management & Accountability: Ensure all floor staff and Registered Behavior Technicians (RBTs) remain strictly on-task, adhering to scheduled client sessions, administrative blocks, and daily duties.
Performance Metrics: Ensure RBT performance scorecard metrics and session integrity checklists are consistently met through regular feedback and coaching.
Recruitment & Onboarding: Lead the recruitment, hiring, seamless onboarding, and operational training of new RBTs and administrative staff.
Workplace Culture: Foster a collaborative, positive, and transparent environment among clinical and operational colleagues to boost morale and reduce industry-wide burnout.
3. Clinical Compliance & Quality Assurance
Regulatory Compliance: Ensure all Applied Behavior Analysis (ABA) service delivery, client files, and staff credentials remain fully compliant with HIPAA, health insurance regulations, and funding mandates.
Audit Readiness: Maintain a continuous state of audit-readiness through proactive risk mitigation and meticulous data integrity checks.
Incident & Vendor Management: Handle incident reports promptly and manage relationships with third-party vendors.
Key Performance Indicators (KPIs) (New)
The success of the Clinic Manager will be measured by the following operational and cultural benchmarks:
Utilization Rate: Maximizing scheduled therapy hours relative to available clinic capacity and reducing last-minute session cancellations.
Staff Retention & Engagement: Maintaining high morale and low turnover rates among RBTs and administrative staff through proactive leadership.
Compliance Score: Achieving 100% audit-readiness on all administrative paperwork, staff credentials, and billing documentation.
Facility Upkeep & Safety: Maintaining a consistently clean, fully-stocked, and safe environment with zero compliance failures in safety drills or facility checks.
Qualifications & Requirements
Experience
Management Experience: 1–3+ years of healthcare operations or office management experience, specifically handling a large team of hourly employees (experience within an autism clinic, ABA practice, or pediatric mental health setting is highly preferred).
Systems Thinker: Proven track record of managing schedules, inventory, and operational workflows effectively.
Essential Soft Skills
High Emotional Intelligence (EQ): Ability to hold staff accountable to strict operational metrics while maintaining an empathetic, supportive approach that prevents burnout.
De-escalation & Conflict Resolution: Calm under pressure; skilled at navigating difficult conversations with passionate staff members or stressed parents with grace and professionalism.
Active Listening: A collaborative approach that values feedback from both clinical directors and entry-level technicians to keep the team aligned.
Crisis Composure: Sound judgment and a steady presence during chaotic, fast-paced situations or clinical emergencies.
Education & Certifications (Preferred)
Bachelor’s degree in Healthcare Administration, Business, Psychology, or a related field is preferred (hands-on clinic leadership experience is heavily valued over a specific degree).
Active RBT certification, BCBA/LBA licensure, or a current CPR/First Aid certification is a strong plus.
What We Offer
Competitive salary and comprehensive benefits package (Medical, Dental, Vision).
Generous Paid Time Off (PTO) and paid holidays.
A collaborative, mission-driven work environment where your leadership directly impacts the community and the families we serve.
Opportunities for professional development and leadership growth.
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