Administrative Skills, Communication Skills, Customer Support/Service, Desktop PC, Identify Issues, Microsoft Windows Operating System, Operating Systems, Quality Metrics, Reimbursement, Software Administration, Software Installation, Software Patches, Software Upgrades, Team Player, Technical Support
Work Location: Majority of the role will be performed remotely. Will need to travel onsite to pick up equipment on occasion. When traveling for work purposes mileage expenses will be reimbursed if utilizing your own vehicle. If utilizing a State of Maine vehicle mileage will not be reimbursed.
Top Skills:
Hardware/Software troubleshooting
Strong customer service experience
Windows Operating systems and products knowledge
Previous State of Maine experience required
Job Description:
The Specialist is knowledgeable on the usage and support of Windows Operating systems and products that run on those platforms. The individual performs a full range of computer
administration functions with minimal direction and/or technical support. The individual will uninstall, repair, or update software and operating systems. The individual will perform advanced troubleshooting and remediation via remote support. Vendor technical liaison functions maybe required.
Responsibilities Include:
Provide desktop computer support.
Install application updates.
Troubleshoot and remediate Operating System update failures.
Remove unsupported or vulnerable software from end users&# ; computers.
Ensure that all work is documented for future reference.
Follow quality standards.
Understand the installation of software patches and upgrades.
Understand the use of remote technology and commands.
Communicate accurate and useful status updates.
Attend and participate in team meetings.
Ability to work in a team environment.
Strong communication skills; both written and spoken.