Client Team Representative - Hybrid - Indianapolis, IN

Location Services LLC

Indianapolis, IN

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Call Centers, Computer Terminals, Customer Relations, Customer Support/Service, Data Entry, Health Plan, Insurance, Internet Research, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Operations Research, Presentation/Verbal Skills, Request for Information (RFI), Research Skills, Search Engines, Writing Skills

LOCATION

Indianapolis, IN

POSTED

30+ days ago

Summary/ObjectiveThe primary responsibilities of the Client Team Representative position is to resolve client/debtor requests received via phone system and if needed, transfer the call to the appropriate team for specific requests requiring additional assistance. In addition, respond to client requests for information regarding account updates or additional information provided. Facilitate the fulfillment of requests received via system from client utilizing email process and internal system. Review client accounts for potential incremental skip work as needed and engage client where applicable for skip work requests. Client Team Representative will be a key contributor in providing exceptional customer service to that fully supports our client relationships. Essential FunctionsSupport and fulfill client and debtor requests via company phone systemAnswer client and debtor calls accordingly, provide accurate data entry and updates, research and review incoming requests for action needed by operations teamSupport and fulfill client requests received via assignment system utilizing company system of record and email process (VRM, RepoRoute, Freshdesk) Provide initial review of new addresses provided by client to determine if action is neededCommunicate with our clients in clear and precise manner to focused on request fulfillmentCommunicate results and areas of opportunity to leadershipProvide daily, weekly, and monthly reporting to management CompetenciesMust possess a professional phone demeanor Excellent written and verbal communication skillsAbility to work in an ever-changing environment focused on providing exceptional serviceKnowledge/use of internet and search engines and be capable of conducting internet research to support client, debtor assignment research, company operations, training and potential new projects Education and ExperienceAssociates Degree or equivalent from a two-year college or technical schoolBachelors Degree a plusAt least one year of call center, customer service or industry-related experience requiredMultiple phone line experience preferredWorking knowledge of Microsoft Office, Outlook, PowerPoint, Word and Excel BenefitsCompetitive compensation packageFull suite of medical benefits, including dental, vision, 401k, pet insurance and more!PTO and holidays Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand. Physical RequirementsThis position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e business office with computers, phone, printers, light foot traffic. EEO StatementLocation Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Applicants must be legally authorized to work in the United States

Client Team Representative - Hybrid - Indianapolis, IN

Location Services LLC

Indianapolis, IN

About the Company

Location Services LLC

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