Artificial Intelligence (AI), Automation, CompTIA Security+, Computer Maintenance, Customer Support/Service, Disability Accommodations, Establish Priorities, Federal Government, Government, Hardware Installation, Help Desk, Help Desk Software, Identify Issues, Information Technology & Information Systems, Laptop PC, License Agreements, Mobile Devices, Peripheral Hardware, Policy Development, Problem Solving Skills, Secret Clearance, Security Clearance, Small Business, Software Administration, Software Configuration Management, Software Installation, Software Licenses, Software Patches, Software Upgrades, Technical Support, Wireless Communications
Client Support Technician
Scott AFB, IL
Service Delivery - HQ CCC /
Full-Time /
On-site
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Job Title: Client Support Technician
Location: Scott AFB, IL
Clearance: Secret
Program: HQ CCC
Company/ Program Description:
Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.
The Washington Post has recognized Centuria Corporation as one of the top workplaces in the DC Metro area for 2026. This award celebrates nationally recognized companies that make the world a better place to work together by prioritizing a people-centered culture and giving employees a voice. The Top Workplaces USA award is based entirely on feedback from an employee engagement survey completed by the employees of participating workplaces. Centuria is honored to have been awarded this distinction.
Job Responsibilities:
- Manage and administer all mobile devices, laptops, and computers (wired, docked, and wireless).
- Perform equipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policies.
- Perform configuration management functions for software and hardware.
- Perform initial system diagnostics and troubleshooting. Identify problems and resolve hardware/software/network malfunctions.
- Provide minor software and hardware maintenance, such as component replacement and/or upgrading components and installing software updates and patches. Replacement parts will be provided by the Government.
- Provide basic assistance for commonly used office automation applications.
- The contractor shall utilize the Government provided helpdesk software.
- Open and close secure rooms.
- Assist Government personnel, when tasked, to prepare, document, and maintain a review of hardware and software license and maintenance agreement inventories.
Job Requirements:
- Must be local to Scott AFB
- 3+ years of technical experience as helpdesk support or related IT field
- Active Secret security clearance
- DoD 8570.01-M IAT Level II certification. (Security +)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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