Client Support Technician I
Salary
$32,000.00 - $40,000.00 Annually
Location
25 - HINDS COUNTY, MS
Job Type
Full-Time
Job Number
9483-0401-20260723H
Department
0401 - AGRICULTURE & COMMERCE DEPARTMENT
Opening Date
07/23/2026
Closing Date
8/6/2026 11:59 PM Central
Agency Minimum Salary
$32,000.00
Agency Maximum Salary
$40,000.00
About the Agency
The Mississippi Department of Agriculture and Commerce's (Department) mission is to support and apply necessary regulations to agricultural-related businesses within the state and to promote Mississippi's products throughout both the state and the rest of the world for the benefit of Mississippi citizens. The Department is dedicated to promoting and heightening the public's awareness of Mississippi's agricultural history, agriculture commodities and the farmers and ranchers who produce them through participation in trade shows, conferences and various other community and agricultural related organizations. Through its various bureaus, the Department seeks to protect the health and economic welfare in conjunction with the agricultural and horticultural interests of Mississippi. These activities include registering pesticides, feeds, seeds, fertilizers, and soil amendments, as well as, permitting all pest control operators throughout the state. The Department conducts inspections of producers, grocery stores, meat establishments, fuel stations and other commercial operations to ensure adherence to applicable regulations including, without limitation, food safety and the certification of weighing and measuring devices used in commerce. To contact the MDAC, please call 601-359-1100.
About the Position
Entry level Helpdesk position that takes all "level 1" support tickets and coordinates elevation if needed. Position will provide assistance ranging from installing new equipment, solving complex operating problems, and providing project coordination. Responsible for management of Help Desk IT Support of hardware and software for end users. Research new technologies to advise end users on more productive systems. And support Office 365 cloud sharing technologies.
What youll need to be Successful
Successful candidates are a team player, have a good attitude, are ready and willing to learn and grow, have strong attention to detail, strong communication skills, and excellent organizational skills.
Preferred Qualifications
Typically requires High School Diploma or high school equivalency and relevant technical knowledge and an understanding of office automation and office systems operating environments and/or communication devices and 0-2 years of experience.
Characteristics of Work
See MSPB Careers for information regarding this classifications
Health/Prescription Insurance
Eligible employees have the opportunity to participate in the state's health and prescription insurance program. Employees may select either single or family coverage with affordable co-payments. More detail can be found at Know Your Benefits.
Wellness Benefits
Employees are eligible for a wellness and health promotion program. This plan provides annual benefits for certain services with first-dollar coverage with no deductible.
Life Insurance
All eligible employees receive an actual term life insurance policy upon employment. The policy coverage is two times the employee's annual salary to a maximum of $100,000. More detail can be found at Life Insurance Choices.
Optional Insurances
Many agencies offer discounted premiums for dental, vision, and cancer insurance.
Flexible Spending Accounts
Many state agencies provide opportunity for employees to participate in pre-tax spending accounts. These accounts allow employees to withhold childcare expenses and unreimbursed medical expenses prior to application of state and federal taxes.
Paid Personal Leave and Sick Leave
Full-time employees receive paid time off for personal needs and for sick leave. Leave begins accruing after one month of employment and may be used as it is accrued. Employees earn approximately 18 days of personal leave annually and 12 days of sick leave annually.
Military Leave
In accordance with federal law, all employees serving in the armed forces or the military reserves are entitled to 15 days per year for military training.
Holidays
Employees receive up to 10 paid holidays to enjoy many of our nation's celebrations with family and friends.
Retirement Programs
The State of Mississippi provides all its employees a Defined Benefit/Defined Contribution Retirement Program. Employees become vested in the State's retirement system after 8 years of employment. Both you and your employing agency contribute toward your retirement. More detailed information regarding the State's retirement program can be found at http://www.pers.state.ms.us
Deferred Compensation
State agencies offer several opportunities for their employees to participate in a deferred compensation voluntary retirement savings plan. More information can be found at Deferred Compensation.
State Credit Union
All state employees are eligible to participate in the Mississippi Public Employees' Credit Union. This organization offers state employees special savings and borrowing plans. For more information about this program, call 601.948.8191.
Tuition Reimbursement
Many state agencies provide opportunities for their employees to achieve higher education through tuition reimbursement. Common programs include medical and nursing fields, accounting, and business/administrative fields.
Career Development and Training
The Mississippi State Personnel Board offers several management and administrative certification programs, as well as professional development courses to enhance employee value to the agency. Individual agencies also offer technical training and allow membership in professional organizations to employees in their specific fields of employment.
Promotional Opportunities
Employees who have completed 6 or more months of service are eligible for promotional opportunities within state government employment. Minimum qualifications must be met.
Career Ladders
Many job classifications provide career-ladder opportunities based upon attainment of competencies. These career ladders can increase an individual's salary, provided funds are available within the agency.
01
What is the highest level of education (or semester hours of college) you have completed?
02
How many years of relevant experience do you have?
03
Do you have an understanding of office automation and office systems operating environments and/or complex communication devices and 1-3 years of end user support experience?
04
Do you have experience working with or installing radio or audio systems and troubleshooting and repairing electronic components?
05
Do you have some knowledge of A/C D/C wiring?
06
Do you have knowledge/experience in Radio communications?
07
This position may require some travel. Will you be able to stay overnight out of town on occasion?
Required Question
Employer State of Mississippi
Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201
Phone 601-359-1406
601-359-1406