Client Support Specialist

Looking for more than just another customer service job?

If you enjoy building relationships, coaching others, solving problems, and helping people succeed, AutoIMS may be exactly what you're looking for.

For nearly 30 years, AutoIMS has been a trusted technology partner in the automotive remarketing industry. We're known for our collaborative culture, approachable leadership, and employees who genuinely enjoy working together. This is a place where people stay because they're valued, supported, and given opportunities to grow.

We're looking for a Client Success Specialist who thrives on helping clients become confident, successful users of our software. You'll serve as a trusted advisor - not just answering questions, but educating, coaching, and guiding clients so they get the most value from our platform.

Success in this role isn't measured simply by resolving support requests - it's measured by helping clients become more knowledgeable, confident, and successful using our software.

What You'll Love About This Opportunity

$50,000-$55,000 salary (W-2)

Potential annual bonus

Potential profit sharing

Hybrid schedule (Work from home 2 days per week)

Growth opportunities within a stable, growing technology company

Collaborative, people-first culture

Comprehensive benefits including health insurance and 401(k)

Leadership that values teamwork, communication, and work-life balance

What You'll Do

• Serve as a trusted resource for clients by providing phone and email support
• Take ownership of customer concerns from start to finish
• Lead engaging virtual client training sessions and product demonstrations
• Document customer interactions using Salesforce
• Collaborate with internal teams to deliver timely solutions
• Build strong relationships that help clients maximize our software platform

What We're Looking For

We're looking for someone who:

• Loves helping people and providing exceptional customer service
• Communicates professionally and confidently
• Enjoys troubleshooting and solving problems
• Learns new technology quickly
• Is organized and detail-oriented
• Takes ownership and follows through
• Works well independently and as part of a team

Qualifications

• Customer service or client support experience
• Strong communication and problem-solving skills
• Microsoft Office proficiency
• Experience using AI-powered productivity tools (e.g., ChatGPT, Microsoft Copilot, Gemini, Claude) in a professional setting is highly preferred.
• Salesforce or CRM experience is a plus
• Bachelor's degree preferred

Schedule - Hybrid Position

• Tuesday-Thursday: In office
• Monday & Friday: Remote
• Regular schedule:
• 9:00 AM - 6:00 PM or
• 10:00 AM - 7:00 PM
• Approximately 6-8 weeks per year, you'll participate in a rotating remote coverage schedule, working from home all week and providing client support until 8:00 PM. This rotation is shared across the team and scheduled in advance.

Why AutoIMS?

At AutoIMS, we believe exceptional client service starts with exceptional employees. You'll join an experienced, collaborative team where your contributions are valued, your ideas are welcomed, and your career has room to grow.

If you're looking for a company where you can build relationships, make an impact, and be part of a supportive culture, we'd love to hear from you.