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As a Client Support Specialist, you will be responsible for providing assistance to a population of clients of varying ages, some with complex medical needs, in an engaging, collaborative, and team-based environment.
Position Summary:
Supervise and assist with daily needs including, but not limited to:
- Documenting goals and behaviors.
- Providing direct personal cares such as feeding, toileting, giving medications.
- Helping with walking, exercise, and movement.
- Providing a variety of activities to keep clients engaged and active.
- Escorting and engaging in community-based outings.
- Other activities based on individual's needs and abilities.
- Maintaining confidentiality of all individuals and does not discuss individuals in public areas.
- Demonstrating knowledge of and adheres to all infection control procedures including proper hand washing techniques, contact with blood spills and standard precautions.
- Communicating clearly and tactfully with individuals and their families, caregivers, case managers, transportation drivers, group homes, etc.
- Maintaining harmonious relationship with manager and co-workers, providing support and assistance to co-workers to ensure quality care.
- Demonstrating ability to read, understand and follow individual program plans and accurately documents on individual's goals.
- Assisting individuals with the planning/facilitating of program activities on/off campus as required.
- Assisting individuals in the use of toilet facilities and personal care as needed, including handwashing, providing perineal care, changing adult depends, changing into clean clothes, etc.
- Assisting with meal preparation, serving lunches, assisting in setting up and feeding individuals, when required.
- Assisting individuals with walking, including the use of walkers and wheelchairs, when applicable.
- Accurately account for individual's money during community outings.
- Providing medication management and assistance as required for program needs.
- Recording and reporting changes in the individual's physical condition, behavior or appearance to Manager or Program Coordinator.
- Making written reports of significant incidents occurring during program hours.
- Being responsible during program hours to contact appropriate staff in case of an emergency.
- Attending all trainings and meetings as required.
- Reporting suspected abuse & neglect to Program Coordinator and Manager immediately (within one hour).
- All other duties as assigned.
Knowledge, Experience & Qualifications:
- Requires a high school diploma or equivalent.
- Previous related experience in a healthcare setting preferred.
- Able to exercise effective judgment, sensitivity, and creativity to changing needs and situations.
- Ability to multi-task and perform multiple priorities.
- The ability to contribute in a team environment and/or independently, to provide excellent customer service.
- Ability to make decisions and solve problems.
- Demonstrates attitude of cooperation and professionalism.
- Must be able to solve problems and critically think, sometimes during stressful situations.
- Listens well and effectively communicates in writing and orally.
Licenses & Certifications:
- First Aid/CPR Certified within 6 months of hire.
- Medication Management Certified within 6 months of hire.
Equal Opportunity/Affirmative Action Employer committed to creating a culturally diverse workforce that serves the various needs of our clients.