Job DescriptionTo be eligible for consideration of this role your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below Pittsburgh Pitt - South HillsAs a Client Support Specialist you will be an integral part of a fast-paced team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of 250000 to 1 million and therefore a complex service and investment need. In this role you will help us to increase customer loyalty and drive business development opportunities.The Team While every Fidelity location has distinctive regional characteristics each one embodies the core values that have been instrumental in building our proud past. Putting the customer first respect integrity honesty innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.The Expertise You HaveSeries 7 requiredSeries 63 or ability to obtain within 90 days2-3 years of previous financial services experienceThe Skills You BringBroad based knowledge and understanding of general financial planning conceptsProven customer service client support and problem resolution skillsStrong verbal and written communication skillsAbility to effectively influence othersRobust time management and organizational skillsThe Value You DeliverEngage with customers via inbound calls responding to their inquires which may include providing product and service level guidance processing transactions to include options equities mutual funds and fixed income trades and other specialized monetary requestsDeliver efficient and responsive resolution for various client situations. Own the management of the case research the issue and communicate the solution to the clientUncover opportunities and identify products and services that will enhance the clients financial success and partner with the Financial Consultant to further discuss with the clientCollaborate with internal business partners to research and resolve complex client requestsConduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the requestCertificationsSeries 07 - FINRA Series 63 - FINRACategoryCustomer ServiceMost roles at Fidelity are Hybrid requiring associates to work onsite every other week all business days M-F in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934 the Investment Advisers Act of 1940 the Investment Company Act of 1940 ERISA numerous state laws governing securities investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations including FINRA among others. Those laws and regulations may restrict Fidelity from hiring andor associating with individuals with certain Criminal Histories.