Client Support Specialist - Greater Baltimore, MD Area (REMOTE)

Job Description

To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below:

Bethesda Annapolis Baltimore Columbia Towson

As a Client Support Specialist, you will be an integral part of a fast-paced team-oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.

The Team

While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation, and improvement, as well as competitiveness, are values shared across the organization. These simple but powerful values set us apart from our competition.

The Expertise You Bring

• Series 7 required
• Series 63 or ability to obtain within 90 days
• 2-3 years of previous financial services experience

The Skills You Bring

• Broad-based knowledge and understanding of general financial planning concepts
• Proven customer service, client support, and problem resolution skills
• Strong verbal and written communication skills
• Ability to effectively influence others
• Robust time management and organizational skills

The Value You Deliver

Engage with customers via inbound calls, responding to their inquires, which may include providing product and service level guidance, processing transactions, including options, equities, mutual funds, and fixed income trades, and other specialized monetary requests.

Base Salary Range

The base salary range for this position is $46,000 - $75,000 per year. Placement in the range will vary based on job responsibilities, scope, geographic location, candidates, relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include:

• Comprehensive health care coverage
• Emotional well-being support
• Market-leading retirement
• Generous paid time off
• Parental leave
• Charitable giving
• Employee match program
• Educational assistance, including:
• Student loan repayment
• Tuition reimbursement
• Learning resources to develop your career

Note: The application window closes when the position is filled or unposted.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week, all business days M-F in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment, and retirement-related financial activities, and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Certifications

• Series 07 - FINRA
• Series 63 - FINRA
• Series 65 - FINRA