Client Support Specialist (Data Indices)

Intercontinental Exchange Holdings

Jacksonville, FL

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JOB DETAILS

SKILLS

Analysis Skills, Communication Skills, Computer Science, Computer Skills, Customer Satisfaction, Customer Support/Service, Economics, Finance, Fixed Income Investments, Home Automation, Identify Issues, Mathematics, Microsoft Exchange Server, People Management, Procedure Development, Product Demonstration, Quality Assurance, Sales Prospecting, Software Administration, Systems Administration/Management, Telephone Product Support, Training/Teaching

LOCATION

Jacksonville, FL

POSTED

2 days ago

Overview

Job Purpose

ICE Data Indices presents multiple, unique opportunities for a full time Client Support Specialist to join a team responsible for providing support of various Fixed Income platforms. Support functions will include but not be limited to, standardized report configuration, enhancing technological environments, and assisting in building workflows to satisfy client Fixed Income strategies.

Responsibilities

Provide guidance on various client workflows to multiple internal ICE Data Services teams including development, data content, product, quant and quality assurance
Assist in implementation and creation of new accounts and projects
Provide expert training and support to application users
Streamline current procedures to better serve end-customers.
Perform analytical research in order to validate client reporting and strategy
Perform training/demos to prospective clients as well as other internal ICE Data Services teams

Knowledge and Experience

Bachelor's Degree, preferably in Mathematics, Finance, Business, Economics or Computer Science
Work experience of 0-1 year acceptable
Excellent communication skills needed to effectively support clients over phone and email
Sufficient analytical skills needed to understand and interpret theoretical/mathematical calculations
Sufficient technical skills needed to troubleshoot the various products and platforms
Intermediate PC skills needed for assisting in software navigation, server management, and automation building

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Client Support Specialist (Data Indices)

Intercontinental Exchange Holdings

Jacksonville, FL

About the Company

Intercontinental Exchange Holdings

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