Stella Contracting, Inc is a leading contracting company known for its high-quality work and exceptional customer service. We specialize in various construction projects, including commercial buildings, residential properties, and government contracts. Our team is dedicated to delivering top-notch services and building strong relationships with our clients.
Job Summary:
We are seeking a highly motivated and customer-oriented Client Support Services Representative to join our team. In this role, you will be responsible for providing excellent support to our clients throughout the construction process. You will serve as the main point of contact for clients, ensuring their needs are met and their expectations are exceeded. This is a full-time, permanent position with opportunities for growth within the company.
Key Responsibilities:
- Serve as the primary point of contact for clients, answering any inquiries and addressing any concerns in a timely and professional manner
- Communicate with clients regularly to provide updates on project progress, timelines, and any changes
- Collaborate with project managers and other team members to ensure client needs are met and projects are completed on time and within budget
- Maintain accurate and organized client records, including contracts, change orders, and other documentation
- Coordinate with subcontractors and vendors to ensure timely delivery of materials and services
- Conduct site visits and attend client meetings as needed
- Assist with the preparation of project proposals and estimates
- Provide exceptional customer service and build strong relationships with clients to ensure their satisfaction and loyalty
- Stay up-to-date on industry trends and best practices to continuously improve client support services
Qualifications:
- High school diploma or equivalent; Bachelor's degree in Business Administration or related field preferred
- Minimum of 2 years of experience in a customer service or support role, preferably in the construction industry
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Ability to work collaboratively in a team environment
- Proficiency in Microsoft Office and other relevant software
- Knowledge of construction processes and terminology is a plus
- Valid driver's license and reliable transportation
Why Work for Us:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Dynamic and collaborative work environment
- Commitment to employee satisfaction and work-life balance
- Chance to be a part of a reputable and growing company in the construction industry
If you are a dedicated and customer-focused individual looking for a challenging and rewarding career, we encourage you to apply for this position. Join our team at Stella Contracting, Inc and be a part of our commitment to excellence in client support services.