Best Practices, Billing, Business Growth, Business-to-Business (B2B), Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, High School Diploma, Interpersonal Skills, Knowledge Base, Marketing, Problem Solving Skills, Product Demonstration, Resolve Customer Issues, Sales, Small Business, Team Player, Telephone Skills, Time Management
Start Your Sales Career — Help Local Businesses Grow with AT&T
We are hiring a Client Support Associate to join our AT&T B2B crew. Get ready to handle client inquiries and introduce service options that help them do business better. This is a performance-driven role where building rapport and clear communication are your superpowers. The Client Support Associate can expect real customer interactions, as well as an environment that rewards persistence and great service.
The core responsibilities of a Client Support Associate are:
- Answering business customer inquiries in person, providing solutions, and creating positive experiences.
- Initiating consultative outreach to small-business leads and introducing AT&T service options.
- Assisting clients in selecting packages and scheduling installations or demos.
- Logging interactions and follow-up tasks in CRM.
- Escalating technical or billing issues to specialized teams.
- Supporting account updates and contract renewals.
- Tracking client satisfaction and recommending retention tactics.
- Contributing to team knowledge base and best practices.
The essential qualities a Client Support Associate should have:
- Excellent interpersonal and phone communication skills.
- Natural listener with a calm, problem-solving attitude.
- Self-motivated and coachable — you take feedback and improve fast.
- Comfortable with basic sales language and explaining benefits.
- Familiarity with CRM or willingness to learn quickly.
- Strong time management and reliability.
- Desire to build a sales career — competitive but collaborative.
- A high school diploma is preferred.
Start Your Career With Us
Nova Management Team operates in a results-driven marketing environment where ambition is recognized and initiative is rewarded. Every Client Support Associate gains real-world experience supporting telecom brands, while also sharpening communication skills, and building confidence. We focus on professional growth and creating opportunities for individuals who are ready to take ownership of their success and grow with us.
APPLY TODAY and bring your curiosity and great energy to AT&T!