Client Support Associate
LHH has partnered with a Global Organization in their search for Client Service Associates to join their team. This is a 6-month contract opportunity offering a hybrid work schedule (3 days in office, 2 days remote).
This role is ideal for individuals who thrive in a fast-paced, customer-focused environment and enjoy delivering high-quality service to clients.
Position Overview
The Client Service Associate will provide front-line support to clients, handling inquiries via phone and email while ensuring a high level of accuracy, professionalism, and responsiveness. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.
Key Responsibilities
Serve as the primary point of contact for customer inquiries via phone and written communication
Respond to client requests in a timely, accurate, and professional manner
Track and manage client interactions using a case management or CRM system (e.g., Salesforce)
Escalate more complex issues to appropriate teams when needed
Follow up on open inquiries to ensure complete resolution
Maintain detailed and accurate documentation of all interactions
Collaborate cross-functionally to support overall client experience
Assist with data entry, administrative tasks, and special projects
Qualifications
1-2+ years of customer service or client support experience
Strong verbal and written communication skills
Ability to work in a high-volume, fast-paced environment
Excellent problem-solving and multitasking abilities
Strong attention to detail and organizational skills
Experience with CRM systems (Salesforce or similar) is a plus
Professional, customer-centric mindset with strong interpersonal skills
Compensation & Details
Pay: $23/hour
Contract Length: 6 months (with potential for extension)
Schedule: Hybrid (3 days in-office, 2 days remote)
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria
Pay Details: $21.00 to $23.00 per hour
Search managed by: Elena Platt
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.