Acquisition Strategy, Billing, Business Growth, Business Support, Business-to-Business (B2B), Coaching, Consultative Sales, Contract Approval, Contract Management, Contract Negotiation, Customer Acquisition, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Support/Service, Interpersonal Skills, LifeTime Value (LTV), Metrics, Negotiation Skills, Organizational Skills, Performance Metrics, Problem Solving Skills, Resolve Customer Issues, Revenue Growth, Sales, Sales Pipeline, Sales Presentation, Up-Selling
Our team needs a Client Support Agent to support AT&T business customers with relationship-focused selling and performance accountability. In this role, you’ll nurture client relationships and help convert opportunities into revenue. You’ll also serve as a customer advocate and revenue enabler — handling client-facing interactions, identifying upsell potential, and working to exceed customer success metrics.
Nova Management Team specializes in direct outreach and customer acquisition strategies that deliver measurable results. Every interaction gives the Client Support Agent an opportunity to develop skills, make an impact, and grow professionally in an environment where your contributions directly support business growth.
The Client Support Agent must work on:
- Engage business directly while building trust and nurturing relationships.
- Present and sell AT&T service options tailored to client needs, closing service agreements.
- Conduct proactive follow-ups to retain and expand accounts.
- Coordinate with technical and billing teams to ensure a seamless client experience.
- Monitor account health and recommend growth strategies.
- Track KPIs and support initiatives to increase customer lifetime value.
- Resolve client issues with urgency to protect revenue and reputation.
- Assist with renewal negotiations and contract administration.
Each Client Support Agent has to possess:
- 1–2 years in customer relations, account support, or B2B sales.
- Strong interpersonal skills and consultative selling ability.
- Competitive spirit with a focus on client outcomes and revenue growth.
- Excellent problem-solving and negotiation skills.
- Comfortable using CRM platforms and managing pipelines.
- Reliable, organized, and customer-first mindset.
- Ability to meet performance targets while fostering strong relationships.
- Some college or equivalent experience is preferred.
Becoming a Client Support Agent entitles you to:
- Supportive, performance-driven team culture
- Hands-on client-facing experience with AT&T B2B accounts
- Ongoing development through collaboration and coaching
- Weekly commission opportunities based on results
- Long-term growth in a role built for relationship builders
Equally skilled at building rapport and beating targets? APPLY NOW and join a team that values both human connection and competitive results!