Sign upLog in
JobsJobs in New YorkJobs in Garden City, NYBusiness JobsClient Services Jobs

Client Supervisor, Denial Management - Remote

Med-Metrix

Garden City, NY(remote)

Apply
JOB DETAILS
SALARY
$60,000–$62,000 Per Year
JOB TYPE
Full-time
SKILLS
Analysis Skills, Authentication, Benchmarking, Communication Skills, Customer Support/Service, Employee Orientation, Genetics, HIPAA (Health Insurance Portability and Accountability Act), Industry/Trade Analysis, Information/Data Security (InfoSec), Interpersonal Skills, Leadership, Microsoft Office, Military, Needs Assessment, Office Equipment, Operational Improvement, Patient Care Authorizations, People Management, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Peripheral Hardware, Physical Demands, Physical Security, Presentation/Verbal Skills, Problem Solving Skills, Quality Control, Quality Management, Quality Metrics, Sales Management, Sales Presentation, Security Compliance, Smartphones, Staff Training, State Laws and Regulations, Team Lead/Manager, Team Player, Time Management, Writing Skills
LOCATION
Garden City, NY
POSTED
14 days ago
Job PurposeThe Client Supervisor will provide leadership to client team(s) including supervision of staff, reviewing of processes, and providing recommendations for improvement of operations. The Client Supervisor will work with management to understand and communicate the root cause of denials and provide data to assist the client to implement effective processes to correct actions. This person will meet or exceed Denial Management KPI benchmarks and client specific KPI's while maintaining or exceeding team productivity and quality standards. In this position, the Client Supervisor assists with recruiting, interviewing, and orienting new employees, monitoring and evaluating staff performance, and ensuring all employees have the tools and training for optimal productivity.Duties and ResponsibilitiesProvide supervision related to educating and training staff, evaluating staff performance and monitoring productivity.Actively participate in interviewing, hiring, training, evaluating, and developing staff where applicable.Develop and maintain quality control programs, including in-depth and individual performance reviews.Orient new hires and provide in-services and training, continuing education, and development related to those functional areas of responsibility.Work in conjunction with Manager, Client Management, to set and supervise target performance levels.Actively engage with client(s) to understand needs and deliverables with the goal of creating a true partnership.Provide back-up support to Manager with relation to client presentations.Develop solid working relationships with new and existing clients.Responsible for ensuring all high-priority cases (e.g. cases included on client reporting, cases where client and/or patient request an update) are addressed.Provide prompt responses to client questions.Ensure that team stays current with client requirements and industry requirements and/or trends.Actively engage with and supervise Denial Management team, including routine productivity and quality reviews.Assure that team is meeting follow up quality and productivity standards.Other duties as assigned Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standardsUnderstand and comply with Information Security and HIPAA policies and procedures at all times Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties QualificationsBachelor's degree or equivalent combination of education and experience3+ years' experience in a supervisory position Ability to work well individually and in a team environmentMust be reliable, responsible, goal oriented and flexibleResults drivenExcellent interpersonal, communication and organizational skillsHigh degree of integrity including ability to successfully deal with sensitive or confidential informationAbility to exhibit poise, composure and confidence when confronting stressful or high pressure situationsProficiency in Microsoft Office Suite Strong interpersonal skills, ability to communicate well at all levels of the organization Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses High level of integrity and dependability with a strong sense of urgency and results oriented Excellent written and verbal communication skills required Working ConditionsMust possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes. Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.Work Environment: The noise level in the work environment is usually minimal.Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

About the Company

M

Med-Metrix