Client Success Manager

Minty is seeking a dynamic Client Success Manager to support our clients through a period of rapid growth, brand evolution, and product expansion. This individual will own the post-sale client relationship across Minty Business — our suite of B2B tools that drive online customer acquisition — and serve as a trusted advisor to ensure clients maximize value from the Minty ecosystem.

The Client Success Manager will oversee onboarding, account strategy, performance optimization, renewals, and ongoing client engagement. This role is critical to driving client satisfaction and retention, identifying growth opportunities, increasing product adoption, and ensuring coordinated, cross-functional execution to fuel long-term partnership success.

Who We Are

Minty is a modern ecommerce platform built to create better outcomes for both businesses and shoppers. We help businesses answer shopper questions, prevent lost revenue, and recover missed opportunities — while growing and engaging a trusted shopper network through Minty.com.

We recently unified our products and brand to create a flywheel between business growth and shopper value. Our next phase requires a client success leader who can bring clarity, structure, and momentum to a complex ecosystem — aligning client onboarding, performance strategy, product adoption, and renewal execution into one cohesive experience that drives measurable value for our partners.

We value curiosity, clarity, data-driven decision-making, and ownership. We move fast, test often, and expect leaders to build systems that scale beyond themselves.

Who You Are

You are a proactive, growth-oriented client success professional who is motivated by helping clients achieve meaningful outcomes. You naturally focus on understanding client goals and aligning strategy, performance, and product adoption to drive measurable impact.

You thrive in collaborative environments and work cross-functionally to strengthen programs, improve processes, and elevate the overall client experience. You don't just manage accounts — you look for opportunities to optimize performance, enhance value across the product suite, and contribute to the growth of the broader Client Success function.

You build strong, trusted relationships with clients and consistently deliver thoughtful, high-quality experiences. Through proactive outreach, strategic insight, and continuous learning, you help refine and enhance the user experience — enabling both your clients and the organization to scale successfully.

Responsibilities:

• Responsible for the day-to-day management and communication across all assigned accounts
• Proactively provide value to your named accounts by identifying successful clients and solving additional challenges through thoughtful cross-sell opportunities that expand their impact.
• Excellent at client communication addressing FAQs regarding: billing, campaigns, performance, tagging optimizations, suppressions, etc
• Demonstrate a deep understanding of Minty products and services to internal constituents as well as external clients and partners
• Ensure the timely delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of weekly/monthly/quarterly initiatives 
• Assist with challenging client requests or issue escalations as needed
• Consistently report on key customer retention and revenue metrics while driving strategies that improve client outcomes, satisfaction, and long-term growth
• Work closely with other members of the Customer Success team to ensure all customer processes are optimized, documented, and running efficiently
• Foundational knowledge of e-commerce and marketing terms, a plus

Experience:

• 1-3+ years of experience in a client facing role
• Experience in the eCommerce / Adtech / Martech  industries preferred
• Foundational knowledge of e-commerce and marketing terms, a plus
• Preference and proven ability to work in a fully remote environment
• Proven track record of meeting and exceeding performance goals in demanding roles, including effectively balancing customer retention goals.
• An exemplary work ethic, a positive "get it done" attitude, and a relentless focus on results
• Quick to learn and self start
• Excellent written, verbal communication skills

Education:

• Bachelor's degree in business related field

What We Offer:

We're a fully remote company hiring in: FL, GA, MA, MD, NC, NH, NJ, OH, PA, SC, TX, VA

Join us and get access to:

• Great benefits - medical, dental, vision and more
• Flexible vacation designed to enable you to be your best
• 401K plan with company match
• Apple products provided to set up your home office
• Peer-to-peer micro bonus environment powered by Bonusly
• Performance appraisal & recognition system powered by 15Five
• Home internet reimbursement