Client Specialist

We appreciate your interest in employment with Barrys.

Barrys is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department at people@barrys.com.

Barrys is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, its the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout thats as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barrys studios and corporate offices.

About the Role

Client Specialists are the first line of contact at all Barrys studios. As such, they are well-versed in all aspects of our business, complying with company policies, procedures, and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions, maintaining a clean studio, FuelBar orders, and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barrys is conveyed in every client interaction.

We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barrys community. This position encompasses the following responsibilities, each of which is carried out in equal measure:

• Front Desk
• Facilities & Fuel Bar

Front Desk Responsibilities

• Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barrys Client Experience.
• Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service.
• Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barrys brand.
• Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients, staff, and maintain them over time.
• Assist clients building individual connections and providing direction with any questions or concerns.
• Communicating with Supervisors, peers, the candidate must provide information to supervisors and co-workers by telephone, in written form, email, text, or in person in a timely and efficient manner.
• Deliver first-class client experience at all times.
• Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed.
• Guide clients with regards to the latest studio promotions, membership discounts, and/or special events.
• Maintain product knowledge for all studio retail operations.
• Participate in all relevant training and development programs and meetings as directed by Operations leaders.
• Have flexibility with schedule, having the ability to work weekends, holidays, morning, or night shifts, and adhere to work schedule and meeting minimum availability requirements.

Fuel Bar Responsibilities

• Deliver quality protein smoothies and customer service in the Fuel Bar.
• Handle pre-orders and orders on the spot, custom to each clients needs.
• Assist clients with questions and product selection.
• Complete clients orders in a timely manner utilizing a POS transaction.
• Maintain fuel bar department areas clean and sanitized.
• Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations.
• Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy.
• Prepare various fuel bar goods following company recipes.
• Facility Maintenance:
• Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping, and/or vacuuming floors, and wiping mirrors.
• Support in cleaning and maintaining of locker rooms to brand standard as directed.
• Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar Red Room, LiftRide spaces, retail shelves, locker rooms, hallways, and storage areas.
• Conduct small studio repairs when appropriate.
• Laundry services, including collecting washing and folding towels.
• Adhere to daily and weekly cleaning and maintenance checklists.

Qualifications

Strong hospitality skills and alignment with Barrys Mission, Vision, and Values.

Ability to work either a full-time or part-time schedule.

Full-time employees must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours aligned with business needs.

Part-time employees must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours aligned with business needs.

Friendly, outgoing personality and enjoy social interaction.

Exhibits enthusiasm for the studio and for the job.

Must be a patient, courteous listener, able to show empathy.

Responding to clients requests with a can-do attitude.

Cooperative manner with a focus on team culture.

Ability to prioritize and work within a fast-paced environment.

Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment.

Have an eye for detail and care for the studios appearance and cleanliness.

Work as a cohesive team with all Barrys staff members to ensure efficiency and effectiveness.

Maintain a professional appearance and behavior.

Demonstrate excellent communication skills.

Candidates must be at least 18 years or older to apply.