Client Services Specialist (In Person)

About Allied Community Care

Position Overview

Key Responsibilities

• Begin working with new clients on a phased schedule during the Client Discovery and Launch Period, providing direct support from day one.
• Learn each client's personality, communication style, routines, preferences, strengths, support needs, goals, and family priorities.
• Integrate new clients into the Allied way of care — demonstrating the values, culture, and standards that define our services.
• Gather and document detailed client insights to guide individualized programming and DSP team matching.
• Collaborate with the program team to build tailored support plans and ensure client-centered goal alignment.
• Facilitate a smooth, well-prepared transition from the launch period to the client's long-term dedicated DSP or DSP team.

• Conduct on-site observations of active DSPs in York County and surrounding areas to assess service quality and adherence to Allied standards.
• Provide real-time coaching, feedback, and support to DSPs in the field to reinforce expectations and encourage growth.
• Document observations and coaching interactions, reporting findings to program leadership.
• Identify and escalate quality concerns or service risks in a timely and professional manner.
• Support the application of CIA — Culture in Action — principles across all client interactions and team engagements.

• Maintain accurate, timely documentation of client interactions, support notes, progress toward goals, and field coaching reports.
• Communicate proactively with supervisors, families, and service coordinators regarding client status and service delivery.
• Participate in team meetings, training sessions, and program development initiatives as requested.

Qualifications

• Minimum 1–2 years of experience in direct support, human services, disability services, or a closely related field.
• Strong interpersonal and communication skills with a genuine commitment to person-centered care.
• Ability to build trust and rapport quickly with clients, families, and team members.
• Highly organized with strong documentation habits and attention to detail.
• Valid Pennsylvania driver's license and reliable transportation; ability to travel throughout York County and surrounding areas.
• Ability to pass required background checks and clearances, including PA State Police, PA Child Abuse History, and FBI clearance.
• Flexibility in scheduling, including the ability to work varied hours to meet client and program needs.

• Experience in skill acquisition, behavior support, or programmatic direct care.
• Familiarity with Pennsylvania Office of Developmental Programs (ODP) waiver services.
• Experience in a coaching, mentoring, or quality assurance capacity.
• Associate's or Bachelor's degree in Human Services, Psychology, Education, or a related field.

  Compensation & Benefits

• Competitive salary wage commensurate with experience
• Paid training and onboarding
• Mileage reimbursement for field travel
• Opportunities for advancement as the Pennsylvania program grows
• Supportive, mission-driven team culture

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