Client Services Representative

Eurofins

Portage, MI

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JOB DETAILS

SKILLS

Analysis Skills, Billing, Biology, Biotech and Pharmaceutical, Business Development, Case Management, Clinical Support, Clinical Trial, Communication Skills, Computer Skills, Contract Manufacturing, Contract Research Organization (CRO), Customer Relations, Customer Support/Service, Detail Oriented, Entrepreneurship, Establish Priorities, Forensic Science, GMP (Good Manufacturing Practices), Genomics, Health Plan, In Vitro Testing, Laboratory, Laboratory Information Management System (LIMS), Laboratory Operations, Material Science, Medical Products, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Organizational Skills, Pharmacology, Presentation/Verbal Skills, Problem Solving Skills, Product Testing, Record Keeping, Requirements Management, Revenue Growth, Sales Management, Sales Support, Team Player, Telephone Skills, Test Lab, Testing, Traceability, Writing Skills

LOCATION

Portage, MI

POSTED

1 day ago

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, tothe water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

2025, Eurofins generated total revenues of EUR € 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Are you good with customers? Enjoy building long-term relationships with customers and colleagues? Enjoy problem solving? Looking for a career with a stable company that will allow you to grow and develop as a person and a professional? Consider joining Eurofins as a Client Service Representative.

Serve as the primary communication link between the client and laboratory operations
Answer emails and phone calls from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting and billing of routine testing samples
Interpret and communicate technical information and manage stakeholder requirements
Manage client expectations- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope
Make appropriate actions and escalate to appropriate ELLI and client management as needed if services deviate from expectations
Work in a team-based environment to meet department and company goals.
Support sales efforts in the bid process to gain repeat, and/or new, long-term business as needed
Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution

Qualifications

Basic Minimum Qualifications

Excellent communication skills- with oral and written
Strong organizational skills and attention to detail
A strong desire to learn. Eurofins offers a comprehensive training program for this position
Ability to prioritize work autonomously
Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
Authorization to work in the United States indefinitely without restriction or sponsorship

The Ideal Candidate will Possess:

Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment.
Computer skills- Experience utilizing MS Office including Word, Excel, and Outlook. Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus.

Additional Information

Position is full-time, Monday - Friday 8:00am - 5:00pm. Candidates currently living within a commutable distance of Portage, Mi are encouraged to apply.

Excellent full time benefits including

Comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.

Client Services Representative

Eurofins

Portage, MI

About the Company

Eurofins

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