Client Services Representative - Part Time

About GFI Ikigai

GFI Ikigai is on a mission to combat financial illiteracy and make a positive impact on communities worldwide. Our commitment to excellence is evident in the online tools and in-house training we provide for personal and professional growth. We support multiple career paths, making financial independence accessible to all.

About the Position: Client Services Representative - Part Time

Join GFI Ikigai as a Client Services Representative on a part-time basis. This position is key to building and maintaining strong client relations, ensuring quality customer service, contract fulfillment, and relationship-driven support. This opportunity is perfect if you are passionate about assisting others and making a meaningful difference.

Benefits

• Flexible scheduling with personalized customization
• 100% remote position with comprehensive online tools and training
• Leadership development opportunities
• Competitive compensation ($65,000 - $80,000 part-time), with room for personal advancement and earning based on goals

Key Responsibilities

• Act as the key contact point for clients, ensuring total satisfaction in a part-time role
• Provide timely, professional, and courteous support to clients and associates
• Educate clients on financial topics including business, investment, insurance protection, retirement, savings, and estate planning
• Assist clients in developing customized financial plans, guiding them through budgeting, debt reduction, investing, and retirement planning
• Drive growth of account value through upselling and cross-selling opportunities while maintaining high levels of client satisfaction

Role Requirements

• 18 years or older and a U.S. citizen
• Completion and passing of a background check
• Strong verbal and written communication, with excellent customer relationship management skills
• Must acquire or have a Life Producer license within the first two weeks
• Familiarity with CRM systems (e.g., Salesforce) and basic reporting skills
• Analytical ability to interpret account health metrics and prepare concise summaries
• Experience in identifying expansion opportunities

Preferred Qualifications

• Backgrounds in customer service, leadership, and management are preferred
• Experience in education, coaching, military, or elite athletic background is valuable
• Self-motivated and entrepreneurially-minded with the desire to grow and assist others
• Advanced negotiation techniques or technical troubleshooting skills can be advantageous

Join our team as a part-time Client Services Representative and play a vital role in making financial literacy and security attainable for everyone. We look forward to receiving your application and exploring how we can achieve outstanding results together!