Client Services Representative

Omaha, NE (hybrid)

 

gWorks builds software that helps small local governments work better. Our clients are public servants, city clerks, utility billing staff, public works teams, and county administrators. These are the folks who keep their communities running smoothly. Their work is essential, but often constrained by outdated tools.

We fix that. Our cloud-based platform replaces legacy systems with simple, integrated software built specifically for small governments. We serve thousands of communities nationwide, streamlining operations, improving service delivery, and making day-to-day work more manageable.

We’re consolidating several acquired products into one platform and guiding our clients through this transition. It’s complex, important work that requires a team that can execute at a high level to help drive that transformation.

The Role:

At gWorks, we help local governments lead with confidence and serve their communities more effectively. From financial accounting and utility billing to GIS, asset management, and citizen engagement, our cloud-based tools make complex systems simple — and our people make the difference.

As a Client Services Representative, you’ll play a vital role in helping our clients succeed with our SimpleCity products. You’ll be the front line of support — solving problems, answering questions, and delivering a great experience every step of the way. You’ll also coach and train clients, helping them grow more confident and independent in their use of our software.

This role is ideal for someone who loves helping others, thrives in a fast-paced environment, and takes pride in delivering real value with every interaction.

Key Responsibilities:

• Provide support and troubleshoot issues related to our SimpleCity software
• Listen actively to clients, ask thoughtful questions, and resolve concerns in a timely, professional manner
• Train and coach clients in best practices to build their knowledge, confidence, and self-sufficiency
• Document client interactions and update case details accurately in our support system
• Deliver high-quality service with empathy, clarity, and a strong sense of ownership
• Meet or exceed individual performance metrics (e.g. resolution time, customer satisfaction)
• Stay current on product updates, internal tools, and company policies by collaborating with leadership and training teams
• Share client feedback and identify opportunities to improve our software and services

What You'll Bring:

• 2+ years of customer service experience, ideally supporting software products
• Familiarity with accounting principles or fund accounting software is a plus
• Proficiency with Microsoft Office and other online business tools
• Strong written and verbal communication skills — confident, clear, and customer-focused
• Quick learner with a strong attention to detail and ability to troubleshoot in real time
• Organized, self-motivated, and able to work independently and as part of a team
• Comfortable managing multiple tasks and shifting priorities in a fast-paced environment
• A proactive mindset and a genuine passion for helping others succeed

 

Training & Onboarding:

To set you up for success, the first 30–60 days will be on-site in Omaha, five days a week. During this time, you’ll receive hands-on training, shadow cross-functional teams, and build a strong foundation to thrive in your role.

After onboarding, you’ll move into our hybrid work model, with remote work flexibility and in-office collaboration on Tuesdays and Thursdays.

Where You’ll Work:

• Omaha-based? You'll follow our hybrid model: work remotely with in-office collaboration on Tuesdays and Thursdays
• Remote? You’ll be fully supported to work from anywhere in the U.S. We prioritize connected, accountable teams — no matter where you're located
• Members of the sales team should expect to attend 4-6 conferences in their territory each year during event season.

Compensation & Benefits:

Equal Opportunity Employer:
gWorks is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.