If you are hired to this position, you will be employed by Magnit Global. You will not be employed by City National Bank.
*The Opportunity*
Performs the most complex of duties assisting clients including opening accounts, problem resolution, transaction processing, and servicing of loans.
*The Responsibilities*:
* Responds to inquiries or complaints received through phone calls, correspondence and/or face-to-face contact with clients concerning the bank's products or services.
* Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices.
* Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem.
* Follows up, either verbally or in writing, to ensure customer satisfaction.
* Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies.
* Acts as a liaison between clients and company. Provides feedback to sales, quality assurance and product management.
* May compile information, prepare reports or summaries, and submit for review.
* Recommends changes to existing policies and procedures.
* May provide guidance to less experienced representatives.
* Performs other duties and responsibilities as assigned.
*The Qualifications*
* High School Degree or equivalent with three (3) years of customer service experience.
In-Depth Knowledge of:
* Company policies, procedures, practices, products and services.
* Banking operations, procedures, and policies.
Skill in:
* Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
* Mathematical abilities sufficient to process and balance daily business transactions.
* Written and verbal communication skills sufficient to interact effectively with external and internal clients.
Ability to:
* Organize and prioritize workload to meet deadlines.
* Provide courteous, timely service when addressing client issues and transactions.
* Use good judgment in responding to complex client issues.
* Coach staff on client services issues.
This is the pay range that Magnit reasonably expects to pay for this position: $31.93/hour - $42.57/hour
Benefits: Medical, Dental, Vision, 401K
*QUALIFICATION/LICENSURE*
*Work Authorization :* Green Card, US Citizen, Other valid work visa
*Preferred years of experience :* 3 years
*Travel required :* No travel required
*Shift timings :*