Billing, Broadband, Communication Skills, Cross-Selling, Customer Experience, Customer Relations, Customer Support/Service, High School Diploma, Identify Issues, Legal, Problem Solving Skills, Retail, Sales, Team Player, Technical Sales, Training/Teaching, Up-Selling
People First. Solutions Always. At Taylor Made Connections, we believe a sale is just the beginning. We partner with Frontier to ensure our community stays connected with high-speed internet. Our mission is simple: have real conversations, solve problems, and make sure every customer feels heard.
We are looking for a Client Services Representative to join our team. No prior experience is necessary. If you’re a patient person who loves helping others, we’ll teach you everything else. As a Client Services Representative, you’ll be working in professional settings to meet customers where they are. You’ll be part of a tight-knit team that checks in daily to celebrate wins and tackle challenges together.
Key Responsibilities of the Client Services Representative
- Initiate engagement with customers to provide information about Frontier products and services.
- Answer questions about Frontier plans, billing, and equipment with clarity and kindness.
- Help customers navigate setup or troubleshoot basic service issues on the spot.
- Be on the loop on occurring customer issues and make sure to follow up to ensure the customer is 100% satisfied.
- Work closely with our sales and technical teams to escalate complex issues and keep things running smoothly.
- Participate in company-guided training sessions to sharpen your technical and communication skills.
- Identify opportunities to upsell or cross-sell services based on customer needs.
- Record customer interactions, service requests, and outcomes in our internal systems.
- Uphold company standards and deliver a positive customer experience.
Ideal Qualities of the Client Services Representative:
- Must be of legal age and eligible to work in the US.
- At least high school graduate or equivalent.
- Must be able to speak confidently with a diverse customer base.
- Experience in retail, hospitality, and customer service is a plus, not a necessity.
- Amenable to work in Houston, TX or surrounding areas.
- Willing to be trained and work with a team.
We’re looking for the movers, the shakers, and the overachievers. We provide the intensive, high-level training to sharpen your edge and a competitive commission environment where your results are the only thing that matters. With a culture built on rapid career advancement, we don't just offer a seat at the table but a path to the head of it.
Are you ready to win? Apply today and launch your career as a Client Services Representative!