Benefits:
Employee discounts
Health insurance
Paid time off
401(k)
Parental leave
Client Services Representative (Bilingual - English/Spanish)
Flower Mound, TX 75028 (In-Person) $26–$31 per hour + Bonus + $1,000 Sign-On Bonus
About the Role
This is not a typical customer service position.
At JCR, Client Services Representatives manage a high-volume portfolio of court-ordered payment plans. You'll work directly with individuals navigating difficult financial situations—helping them stay on track, resolve issues, and maintain compliance over time.
This role is ideal for someone who combines empathy with accountability and can manage both relationships and results.
What You'll Do
Manage and monitor a portfolio of 1,000+ active payment plans
Proactively communicate with clients to:
Resolve issues and remove barriers to payment
Reinforce payment expectations and accountability
Provide clear explanations of court-ordered obligations
Handle a mix of inbound and outbound interactions, including calls, follow-ups, and account reviews
Identify at-risk accounts and take action to improve outcomes
Ensure all accounts remain accurate, compliant, and up to date
Document all interactions and updates with high attention to detail
Partner with internal teams and leadership to improve processes and performance
What Success Looks Like
High payment plan performance and client follow-through
Strong account organization and accuracy
Ability to manage large volumes without losing quality
Consistent, professional handling of difficult conversations
Proactive problem-solving and process improvement
What This Role Requires
Ability to manage large volumes of accounts and competing priorities
Strong communication skills—clear, calm, and confident
Comfort handling difficult and emotionally charged conversations
High attention to detail in a compliance-driven environment
Strong organizational and time management skills
A sense of ownership—you take responsibility for outcomes
A proactive, solutions-focused mindset
Fluency in both English and Spanish (verbal and written) required
Preferred Background
3+ years in customer service, account management, collections, case management, or client services
Experience managing high-volume workloads or account portfolios
Experience in compliance-driven or performance-based environments
What Sets Us Apart
At JCR, we don't just manage accounts—we help people navigate some of the most challenging financial moments of their lives.
We value:
Accountability and results
Servant leadership
Clear communication and professionalism
Continuous improvement
Doing the right thing, every time
Compensation & Benefits
$26–$31 per hour (based on experience)
Year-end performance bonus
$1,000 sign-on bonus
23 paid days off during your first 1–2 years (10 vacation days + 13 holidays)
Comprehensive medical and vision insurance
401(k) retirement plan
Company-supported philanthropy opportunities
Additional Requirements
Bachelor's degree required
3+ years of relevant experience required
Bilingual English/Spanish required
This is an in-person role in Flower Mound, TX
Smoke-free workplace