Client Services Representative {169270}

A-Line Staffing is now hiring Client Services Representative in Franklin, TN 37064. This role is hybrid after training.
If you are interested in this Client Services Representative position, please apply to this posting.

Client Services Representative Compensation

• $16.79 per hour paid biweekly
• Benefits are available to full-time employees after 90 days of employment
• 401(k) with company match is available after 1 year of service on eligibility dates

Client Services Representative Highlights

• Contract assignment (temporary) with potential to hire permanently based upon attendance, performance, and business needs
• Schedule: Monday–Friday, 8:00 AM – 5:00 PM CT (40 hours/week)
• Onsite requirement: Must be onsite in Franklin, TN 3 days per week (flexible on which days)
• Work environment is climate-controlled and smoke-free

Client Services Representative Responsibilities

• Process prior authorizations and appeals
• Handle inbound and outbound calls in a fast-paced environment
• Document cases clearly and accurately in accordance with program guidelines
• Communicate effectively and professionally with internal partners and program partners to ensure high-quality service
• Plan and organize work, set priorities, and complete assignments with minimal supervision
• Participate in cross-training to support multiple functions within the department
• Perform other duties as assigned

Client Services Representative Requirements

• High School Diploma or GED (required)
• Attendance is mandatory for the first 90 days
• Strong communication and customer service skills (phone-based support)
• Strong organization, attention to detail, and ability to multi-task across systems/tools
• Ability to work the required onsite schedule (3 days/week in Franklin, TN)

Client Services Representative Preferred Qualifications

• Associate’s degree (preferred)
• Knowledge/experience with Medicare benefits, enrollments, and LIS assistance
• Experience with prescription drug reimbursement / insurance benefit structures
• Experience using case documentation / benefit verification tools (CRM, case management platforms, payer portals, etc.)

If you think this Client Services Representative position is a good fit for you, please apply to this posting!

JOB ID 169270