Company DescriptionIf you love saying YES and enjoy engaging with the community by leading with ART 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.Come join our FlockJob DescriptionReports To Director of SalesGeneral Purpose The Client Services Manager coordinates overall client communication and planning management for all events in the hotels event spaces both contracted and internal. In this administrative focused role the Client Services Manager works closely with the Sales team to manage details of group stays for seamless guest experience. The person in this role guides clients in planning all aspects of their events by working closely with the Event & Culinary Teams to coordinate and facilitate successful guest experiences and profitability.Specific ResponsibilitiesThis role focuses on the planning detailing and client-facing components of the hotel operation.Event Detailing & PlanningOwnership of all event detailing and planning including daily client correspondence site visits and menu tastings.Work directly with clients to plan all details of their event including but not limitedtomenus set-ups and floorplans AV needs timelines etc.Creates innovative set-ups menus and functions for groups.Ensuressuccessfulevents exceeding clientneedsand company profitability guidelines.Plansall 21cin-house eventsandassistsin off-site promotional events as needed.OverallKnowledge of productservicesAnswers questions from clients confidentlyUpsell items and services that we offer andare able toexecute successfullyGenerates creative and innovative menus while working closely with ourCulinary TeamCoordinates withSales Team &Culinary Teamto ensure profitable bookings.Manages event space and logistics to maximize utilization revenue and operational efficiency in coordination with Sales Team. AssistsSales Teamwith incoming clientinquiries and develop relationships with newclients includingmenuselectionaudio visual needsevent spaceset uplogisticsand timelinesfood & beverage minimumsspecial requestsDevelopsstrong communicationwithEvent & Culinary Teams.Developsa preferredvendorslist andmaintainsvendorrelationships.Coordination of Group Bookings & In House GroupsCreate maintain and manage guest room blocks and rooming lists including group booking links in coordination with Sales Managers.Owns Booking Deposits process including but not limited to creating Posting Master Accounts managing deposit schedules sending out weekly deposit reports and charging deposits.Coordinate billing details and updates with clients Sales Team and Finance.Review final posting master after groupevent actualizes prior to charging and sending to client.Works with Front Desk Team to coordinate Amenities for guests and groups by ensuring Amenities are entered into system correctly. Oversee delivery of amenities in coordination with Front Desk and F&B teams.AdministrativeMaintain & UpdateDelphiregardingevents menus etc.Maintain & Update Amenities in OperaAliceEnter actuals and pick-up in Delphi.Create maintain & update Resumes & BEOs for all groups and events. Share with hotel teams prior to weekly meetings and re-distribute immediately upon updates.Lead weekly BEO meetings Actively participate in weekly Resume meetingFollowsaccountingprocessesinregardtorevenue reporting ensures all events are reported and accounted for correctlyReview Daily Revenue Report for accuracy of coversrevenueand categorizationOther duties as assigned by your supervisor or manager.CommunicationMaintainsa good working relationship with guests groupsas well as leaders and teammatesfrom other departments.Demonstratesclearconcisewritten and verbal communication skills withteam.Adheresto deadlines for both clients and internal departments.Maintainslines of communication between Events Culinary & Front Desk Teams.Expert & Cheerleader for all things 21c.Caneasily talk with guests abouthotelrestaurantmuseumand events.QualificationsRequires advanced knowledge of Event Planning.May require considerable working knowledge of other major areas in the hotel and the skill to integrate and communicate that information.Competent with Windows-basedcomputers Microsoft Officeand familiar with industry standard software Delphi and Opera a plus. Ability to effectively communicate with guests in a friendly and positive manner in order to meet client needs and resolve concerns.Manages time well prioritizing tasks and able to manage several tasks simultaneously.Familiarity with hotel operations services and facilities.Demonstrates enthusiasm for all things 21cMust pass a background checkEducationFormal TrainingFour-year college degree preferredExperienceAt least twoyears working in Event Planning ideally in a hotel environment. Additional Information21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex national origin disability veteran status and other legally protected characteristic. The EEO is the Law poster is available herehttpwww1.eeoc.govemployersposter.cfm