Client Services Manager

Bert Nash Community Mental Health Center

Lawrence, KS

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JOB DETAILS

SALARY

$55,000–$65,000 Per Year

SKILLS

Administrative Skills, Behavioral Health, Best Practices, Business Administration, Canadian Mortgage and Housing Corporation (CMHC), Coaching, Communication Skills, Community Health, Computer Skills, Credit Cards, Customer Service Management, Customer Support/Service, Equipment Maintenance/Repair, Facilities and Maintenance, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Healthcare Administration, High School Diploma, Interpersonal Skills, Maintain Compliance, Medical Office, Medicine, Mentoring, Office Equipment, Operational Improvement, Organizational Skills, People Management, Performance Analysis, Performance Reviews, Presentation/Verbal Skills, Psychiatry and Mental Health, Training/Teaching, Writing Skills

LOCATION

Lawrence, KS

POSTED

Today

Client Services Manager

Pay is commensurate with experience within a range of $55,000 to $65,000 annually. Full time, exempt, benefits eligible. Bert Nash offers excellent benefits which include medical, dental, vision, KPERS retirement, life insurance, an Employee Assistance Program (EAP) providing free counseling and resources, and generous PTO.

Caring. Hope. Giving back. Our mission at the Bert Nash Center as the Community Mental Health Center (CMHC) of Douglas County is to advance the health of the community through comprehensive behavioral health services responsive to evolving needs and changing environments. We accomplish this by believing in our team. Each person that works for the Bert Nash Center contributes directly to the success of our clients, organization, and community. Our values of compassion, integrity, equity and hope reflect in everything we do.

Responsibilities: The primary responsibility of the Client Service Manager is to train, supervise and mentor the Client Care Coordinators and Office Support Specialists. Specific duties include but not limited to:

Hiring, training and supervision of Client Care Coordinators and Office Support Specialists.
Conduct regular team meetings, performance evaluations, and provide coaching and support to ensure high levels of service.
Develop and implement workflows, protocols, and best practices to improve front desk operations.
Scheduling staff to cover all shifts including back up coverage as may be needed.
Handle escalated patient concerns or conflicts with professionalism and discretion.
Ensure front desk staff maintain compliance with HIPAA and other confidentiality standards.
Processing and distributing both incoming and inter-office mail daily to all buildings as required.
Receiving check, cash and credit card payments to prepare the daily bank deposit.
Coordinate office supplies, equipment maintenance, and facility needs related to the office and Community facility rooms
Completing additional responsibilities that may be assigned as circumstances warrant.

Qualifications: The Client Service Manager position requires but not limited to:

Bachelor's degree in healthcare administration, business administration or a related field or Associate's degree with 1 year experience in a similar role or a High school diploma or equivalent with 2 years of experience in a similar role;
two years of experience in a position of similar scope with two years prior supervisory experience in a medical office setting;
knowledge and ability to operate standard office equipment;
strong computer skills;
an ability to exercise sound, independent judgment;
strong oral and written communication skills;
strong interpersonal skills in working with diverse publics;
flexibility in assigned working hours;
regular and predictable attendance is an essential function of the job;

Client Services Manager

Bert Nash Community Mental Health Center

Lawrence, KS

About the Company

Bert Nash Community Mental Health Center

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