Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Client Services Manager will support and is an expert on all things related to corporate partner and premium client servicing. In collaboration with the Director of Partnerships and Premium Seating Manager, the team member plays a key role in creating a great experience for current corporate partner and premium clients. In addition to day-to-day responsibilities.
This role pays an annual salary of $50,000-$60,000 and is commission eligible.
Benefits for Full-Time roles: Health, Dental and Vision Insurance 401(k) Savings Plan 401(k) matching Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until May 29, 2026.
About the Venue
This position on our Global Partnerships team is located at The Classic Center & Akins Ford Arena in Athens, GA.
Responsibilities
Responsible for providing service and support of all corporate partner and premium clients toward the goal of achieving account satisfaction and retention/contract extension.
Develop and maintain relationships with clients and prospects to capitalize on upsell, referral, and other sales opportunities to maximize revenue.
Will work closely with Director of Partnerships and Premium Seating Manager to help achieve annual revenue goals for the property and be successful in achieving own goals.
Assist Premium Seating Manager with selling premium seating, primarily focusing on annual packages for club seats and single-event suite rentals for hockey games and concerts.
Sell Premium Packages as it relates to special events, and concerts.
Responsible for group ticket sales for hockey, family shows, concerts, and theater events.
Responsible for securing single event sponsorships and one-off activations.
Prospect new leads and conduct cold calls/outreach as a way of securing appointments to sell open inventory.
Serve as the primary premium services manager on duty during Akins Ford Arena events.
Must be knowledgeable about all agreements and ensure all service staff are trained to answer questions and resolve issues using that knowledge.
Participate and ensure premium service team members are well-trained in Akins Ford Arena guest service training.
Being available for select sales presentations when warranted/needed.
Responsible for servicing all clients through various means including direct contact, newsletters, corporate partner gatherings, etc.
Responsible for creating new client initiatives to better serve all clients and partners.
Responsible for assisting in the design of sales proposals and presentations for potential premium and corporate partners.
Work with suite concierges, box office staff as it relates to partnership inventory.
Work closely with the Box Office, Event Services, Marketing, Catering and Operations teams to help ensure that current clients receive superior service and fulfillment of each contract.
Assist with internal communications by coordinating and setting an agenda for Department Head Meetings, sharing signed agreements with appropriate parties, contracting single event rentals and handling communication with clients leading up to events.
Responsible for creating season recap of season for corporate partners.
Responsible for attending local networking events as a representative of the venue and organization.
All other duties as assigned.
Qualifications
3-5 years of previous experience in similar working environment
Experience in the marketplace preferred
Proven track record of managing partnership inventory and/or sales agreements
Bachelor's degree from an accredited college or university with major course work in sales, public relations, business administration, hospitality management, or other related field
Computer proficiency in Microsoft Work, Excel and PowerPoint
Strong written and verbal communications skills
Ability to work a flexible schedule including evenings, weekends, and holidays is required
Outstanding communication skills are essential for interactions with clients, operational leaders and other senior executives.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.