Client Services Engineer

Richard Fleischman & Associates

New York, NY

JOB DETAILS
SALARY
$80,000–$100,000 Per Year
SKILLS
Cisco Network Systems, Citrix Product Family, Communication Skills, Computer Hardware, Computer Science, Computer Software, Computer Systems, Customer Relations, Customer Support/Service, DNS (Domain Name System), Desktop PC, Disaster Recovery, Documentation, Email Management/Administration, Email Security, Email Technology, Financial Services, Hardware Installation, Help Desk, Identify Issues, Information Technology & Information Systems, Internet Security, Intrusion Detection Systems, Intrusion Prevention Systems, Local Area Network (LAN), Manufacturing Data Management, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Office, Microsoft SharePoint, Microsoft Windows Server, Mobile Devices, On Site Support, Operating Systems, Presentation/Verbal Skills, Printers, RFA, Resolve Customer Issues, Software Installation, Storage Area Network (SAN), Systems Administration/Management, Systems Maintenance, Technical Support, Time Management, User Interface/Experience (UI/UX), VMWare, Wide Area Network (WAN), Word Processing
LOCATION
New York, NY
POSTED
Today
Client Services Engineer

The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.

Responsibilities
  • Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
  • Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
  • Able to troubleshoot mobile devices (setup, email and security tokens).
  • Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
  • Evaluate client's operational efficiency of different IT systems and recommend improvements.
  • Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
  • Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
  • Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
  • Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.
  • Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or equivalent level of hands-on experience.
  • 4-7 years of related IT experience in an enterprise or server based environment.
  • Must have 3+ years of recent systems maintenance and end user technical support experience.
  • Financial services industry and MSP experience preferred.
  • Excellent desktop and server troubleshooting skills.
  • Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite.
  • Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
  • Impeccable verbal/written communication.
  • Exhibit a high-level of professionalism and sound judgment.
  • Experience with ConnectWise or similar ticketing system preferred.

$80,000 - $100,000 a year

About the Company

R

Richard Fleischman & Associates

RFA is the trusted technology partner to firms globally across the asset management industry sector for nearly 30 years. While being one of the first to the game has enabled us to provide our clients superior, thoughtful, and reliable service, our innovative spirit has also impacted the way we consistently build and develop our range of solutions to ensure that our clients are positioned to stay ahead of technology, regulation and the needs of their own clients. Our mission is to be the best technology partner to our clients by doing what we do best, so they can focus on what they do best. With a focus on excellent around the clock service and a commitment to offering industry-leading technology solutions designed specifically for each client, RFA offers a full suite of technology services to its sophisticated client base. Whether clients require on-site or cloud-based solutions, telephony or data systems, fully-managed IT or targeted project consulting, we have the expertise to meet the vast industry-specific needs of our clients. RFA is headquartered in New York City with operations in New York, Connecticut, New Jersey, Massachusetts, California, and EMEA HQ in London. Bringing together the combined resources of a seasoned executive team, over 200 carefully-selected technicians and a trusted group of partner companies, RFA delivers scalable, reliable and secure technology infrastructure to our clients. Over 600 firms rely on RFA to provide enterprise-grade technology solutions and support to keep their businesses running smoothly.

Our mission is to be the best technology partner to our clients by doing what we do best, so they can focus on what they do best. With a focus on excellent around the clock service and a commitment to offering industry-leading technology solutions designed specifically for each client, RFA offers a full suite of technology services to its sophisticated client base. Whether clients require on-site or cloud-based solutions, telephony or data systems, fully-managed IT or targeted project consulting, we have the expertise to meet the vast industry-specific needs of our clients. RFA is headquartered in New York City with operations in New York, Connecticut, New Jersey, Massachusetts, California, and EMEA HQ in London. Bringing together the combined resources of a seasoned executive team, over 200 carefully-selected technicians and a trusted group of partner companies, RFA delivers scalable, reliable and secure technology infrastructure to our clients. Over 600 firms rely on RFA to provide enterprise-grade technology solutions and support to keep their businesses running smoothly.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer Software
FOUNDED
1990
WEBSITE
https://rfa.com/