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Client Services Division Director
Department of Energy
Department of Energy - Agency Wide
Office of the Chief Human Capital Officer
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Summary
This position is part of the Department of Energys Office of the Chief Human Capital Officer, Office of HR Operations and Client Services (OHROCS). As a Client Services Division Director, you will provide leadership for a variety of HR programs, deliver high quality products, develop customer-centered solutions and promote efficient human capital management practices.
Learn more about this agency
Summary
This position is part of the Department of Energys Office of the Chief Human Capital Officer, Office of HR Operations and Client Services (OHROCS). As a Client Services Division Director, you will provide leadership for a variety of HR programs, deliver high quality products, develop customer-centered solutions and promote efficient human capital management practices.
Learn more about this agency
Overview
Help
Accepting applications
Posted today · Apply by 06/22/26
Due by 11:59 p.m. ET on June 22, 2026
Location
1 vacancy in the following locations:
Golden, CO
Cincinnati, OH
Oak Ridge, TN
No matching locations found.
Work site options
Telework eligible No Remote job No Relocation expenses reimbursed No Salary $147,945 - $197,200 per year Pay scale & grade
GS 15
Promotion potential None
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position.
Appointment type Permanent
Occupations and job series
Supervisory status Yes Federal service type This job is in the Competitive Service Represented by a union No
Drug test No Security clearance Not Required Position sensitivity and risk High Risk (HR)
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number 26-HC-12975605-MP Control number 872504100
This job is open to
Help
Federal employees - Competitive service
Current federal employees whose agencies follow the U.S. Office of Personnel Managements hiring rules and pay scales.
Career transition (CTAP, ICTAP, RPL)
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
Land and base management
Current or former employees of a base management agency.
Veterans
Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference
Military spouses
Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.
Individuals with disabilities
Individuals who are eligible under Schedule A.
Family of overseas employees
Family members of a federal employee or uniformed service member who is or was, working overseas.
Peace Corps & AmeriCorps Vista
Individuals who have served at least 2 years with the Peace Corps or 1 year with AmeriCorps VISTA.
Special authorities
Individuals eligible under a special authority not listed in another hiring path.
Clarification from the agency
Current Federal employees with competitive status; Former Federal employees with reinstatement eligibility; CTAP/ICTAP eligibles; Veterans with VOW, VEOA, or 30% disability; Military Spouses; Individuals with Disabilities Schedule A; Peace Corps, Vista (AmeriCorps) eligibles; Those eligible under an OPM interchange agreement or other special appointing authority.
Duties
Help
As a Client Services Division Director, you will:
Requirements
Help
Conditions of employment
Qualifications
SPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidates online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level GS-14 in the Federal service. Specialized experience for this position is defined as meeting ALL of the following:
(1.) Leading HR Operations or Projects: Experience leading, directing, or coordinating HR staff, project teams, or operational functions in the delivery of HR services in 1 of the following 5 areas: Benefits (e.g., federal benefits administration and processing); Suitability (e.g., personnel security and suitability vetting); HR Hotline (e.g., front-line HR customer service call center or helpdesk operations); Accountability (e.g., internal controls and quality assurance processes); or HR Information Systems (HRIS) (e.g., technical support and system-wide administration of personnel systems); 2.) Applying HR Regulations: Experience applying federal HR regulations, internal controls, and systems to resolve complex issues and provide technical guidance to managers and employees; AND 3) Evaluating Service Delivery: Experience analyzing program metrics, quality control reviews, or workflows to identify operational gaps, mitigate risks, and implement process improvements.
Education
Education cannot be substituted for experience at this grade level.
Additional information
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessment, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:
https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials ( e.g., resume, supporting documents), your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an online assessment may also result in your removal from consideration.
Merit Promotion & VEOA Procedures: If you are minimally qualified for this job, your responses to the self-assessment questions (True/False, Yes/ No, Multiple Choice questions) will be evaluated to determine if you are a best qualified candidate. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. Due weight will also be given to federal employees, when applicable, for performance appraisals and awards in accordance with 5 CFR § 335.103(b)(3). Federal employees must meet time-in-grade requirements and current employees must have at least a fully successful or equivalent performance rating to receive consideration.
Non-competitive Procedures: If you are applying under a non-competitive or special hiring authority, you will still be required to answer the assessment questions. However, you will not be evaluated against the rating and ranking criteria.
Your resume and supporting documentation will be used to determine if you are minimally qualified for this job. Veterans Preference will be applied when required by the hiring authority (e.g., VRA, Schedule A).
All qualified Non-competitive applicants and the best qualified Merit Promotion and VEOA applicants will be referred to the hiring manager for consideration.
Career Transition Assistance Programs: To receive selection priority for this position, you must: 1) meet the eligibility criteria; and 2) be rated "well-qualified", which is defined as having a score of 85 or better.
You must meet all qualifications and eligibility requirements by the closing date ( 06/22/2026) of this announcement.
To preview the Assessment Questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12975605.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
To apply for this position, you MUST provide a complete application package which includes:
Submit one or more of the following to support your eligibility(s) to apply to this job announcement:
Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
How to Apply
Help
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete all required questionnaires, assessments, and required documentation as specified in the How to Apply and Required Documents sections. A complete application package must be submitted by 11:59 PM (EST) on the announcement closing date to receive consideration.
The application process is as follows:
For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources:
https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_Assessments.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has been closed.
To view the announcement status or your application status. Click on this: https://www.usajobs.gov/Help/how-to/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at https://usajobs.gov. On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agencys Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you need help with login.gov or USAJOBS (e.g., account access, Resume Builder) visit the USAJOBS Help Center: https://www.usajobs.gov/Help/
If you experience difficulty applying on USAJOBS, after clicking the Apply Online button, or you are experiencing a significant hardship hindering your ability to apply online, the Agency Contact listed in the announcement can assist you during normal business hours. If you receive any system error messages, take screenshots; if possible, to aid technical support.
Agency contact information
Alexandra Luciano
Phone 240-405-9026 Email Alexandra.Luciano@hc.doe.gov Address Office of the Chief Human Capital Officer
Department of Energy
Human Capital Shared Service Center
1000 Independence Avenue, SW
Washington, DC 20585
US
Next steps
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessment. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Your assessment result will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessment.
Once your online application is submitted you will receive a confirmation notification by email. The status of your application will be updated in USAJOBS as it is evaluated.
You can check the status by logging into USAJOBS. You may also sign up to receive automatic emails anytime the status of your application changes by logging into your USAJOBS Account and editing the Notification Settings.
You will be contacted directly if an interview is required.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
To apply for this position, you MUST provide a complete application package which includes:
Submit one or more of the following to support your eligibility(s) to apply to this job announcement:
Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
How to Apply
Help
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete all required questionnaires, assessments, and required documentation as specified in the How to Apply and Required Documents sections. A complete application package must be submitted by 11:59 PM (EST) on the announcement closing date to receive consideration.
The application process is as follows:
For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources:
https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_Assessments.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has been closed.
To view the announcement status or your application status. Click on this: https://www.usajobs.gov/Help/how-to/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at https://usajobs.gov. On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agencys Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you need help with login.gov or USAJOBS (e.g., account access, Resume Builder) visit the USAJOBS Help Center: https://www.usajobs.gov/Help/
If you experience difficulty applying on USAJOBS, after clicking the Apply Online button, or you are experiencing a significant hardship hindering your ability to apply online, the Agency Contact listed in the announcement can assist you during normal business hours. If you receive any system error messages, take screenshots; if possible, to aid technical support.
Expand Hide how to apply
Agency contact information
Alexandra Luciano
Phone 240-405-9026 Email Alexandra.Luciano@hc.doe.gov Address Office of the Chief Human Capital Officer
Department of Energy
Human Capital Shared Service Center
1000 Independence Avenue, SW
Washington, DC 20585
US
Next steps
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessment. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Your assessment result will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessment.
Once your online application is submitted you will receive a confirmation notification by email. The status of your application will be updated in USAJOBS as it is evaluated.
You can check the status by logging into USAJOBS. You may also sign up to receive automatic emails anytime the status of your application changes by logging into your USAJOBS Account and editing the Notification Settings.
You will be contacted directly if an interview is required.
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Department of Energy - Agency Wide
The Department of Energys mission is to ensure Americas security and prosperity by addressing its energy, environmental and nuclear challenges through transformative science and technology solutions. The Office of the Chief Human Capital Officer office works to provide human capital management operational functions to support Federal employees (non-executives) aligned to the Secretarial programs/offices.
We are truly honored that DOE has been named Americas #1 Best Employer for Veterans in 2023 by Forbes-not only among Government agencies, but among employers across the U.S. We are so proud of this ranking which reflects our commitment to the employment of veterans. As so many veterans at DOE renew their service to our Nation, we are deeply committed to their success and advancement. Veterans shape the future of energy
Agency contact information
Alexandra Luciano
Phone 240-405-9026 Email Alexandra.Luciano@hc.doe.gov Address Office of the Chief Human Capital Officer
Department of Energy
Human Capital Shared Service Center
1000 Independence Avenue, SW
Washington, DC 20585
US
Summary
This position is part of the Department of Energys Office of the Chief Human Capital Officer, Office of HR Operations and Client Services (OHROCS). As a Client Services Division Director, you will provide leadership for a variety of HR programs, deliver high quality products, develop customer-centered solutions and promote efficient human capital management practices.
Learn more about this agency
Overview
Help
Accepting applications
Posted today · Apply by 06/22/26
Due by 11:59 p.m. ET on June 22, 2026
Location
1 vacancy in the following locations:
Golden, CO
Cincinnati, OH
Oak Ridge, TN
No matching locations found.
Work site options
Telework eligible No Remote job No Relocation expenses reimbursed No Salary $147,945 - $197,200 per year Pay scale & grade
GS 15
Promotion potential None
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position.
Appointment type Permanent
Occupations and job series
Supervisory status Yes Federal service type This job is in the Competitive Service Represented by a union No
Drug test No Security clearance Not Required Position sensitivity and risk High Risk (HR)
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number 26-HC-12975605-MP Control number 872504100
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